Europe/Berlin

ISO8601: 2026-10-25T09:48:34+01:00

DIN 5008: 09:48:34 Uhr, 25.10.2026

Unix Epoch: 1792918114

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Public API

Explore the public API documentation in Swagger UI.

Open API Docs

All systems are operational.

Planned Maintenance

See Affected Components

Component Group Name Status
Global Services Technical Support Operational

Update of public documentation

1 day from now — Planned completion at —
Upcoming

SysEleven Status

Thank you for visiting our status page. We understand the importance of reliable service, and we're dedicated to keeping you informed about any potential disruptions. This page provides a detailed overview of our system health, including current incidents, scheduled maintenance, and historical performance data. We strive for transparency and will provide timely updates as situations evolve. If you experience service impacts or performance issues please do not hesitate in contacting our Technical Support or visit our Support Site.

  • Technical Support

    Last updated 2026-06-11 15:58:07

    Operational

    Information regarding availability of our Technical Support, Helpdesk Portal, public documentation and status page.

    View Details
  • MetaKube - Control Plane Services

    Last updated 2026-06-11 15:58:07

    Operational

    MetaKube - Control Plane Services in SysEleven Stack of all regions e.g. api-server, etcd, controller manager...

  • IAM - Identity and Access Management

    Last updated 2026-06-11 15:58:07

    Operational

    Manages user identities, roles, and permissions across the platform.

  • SysEleven Login

    Last updated 2026-06-11 15:58:07

    Operational

    Single Sign-On by SysEleven

    View Details
  • DDoS Guard

    Last updated 2026-06-26 15:31:23

    Operational

    Detects and mitigates DDoS attacks targeting customer services and SysEleven infrastructure.

  • Core Network

    Last updated 2026-06-26 15:30:54

    Operational

    Core network of AS25291: backbone interconnects between all regions, internet transit as well as public and private peerings.

  • DevOps Platform

    Last updated 2026-06-11 15:58:07

    Operational

    Provides CI/CD pipelines, automation tooling, and infrastructure-as-code management.

    View Details
  • Portal

    Last updated 2026-07-01 10:14:48

    Operational

    Web interface for customers to provision and manage resources.

    View Details
  • Dashboard - alloy

    Last updated 2026-10-06 09:36:41

    Operational

    A web-based portal to interact with, monitor, and configure all SysEleven products through an intuitive UI. Limited to regions DUS2 & HAM1

    View Details
  • Database as a Service API

    Last updated 2026-06-11 15:58:07

    Operational

    REST API for provisioning, configuring, and managing DBaaS instances.

  • MetaKube Dashboard and API

    Last updated 2026-06-11 15:58:07

    Operational

    A web-based portal to interact with, monitor, and manage MetaKube Kubernetes clusters (CBK, DBL, FES). Includes the API of the web-portal.

    View Details
  • OpenStack Cloud - Horizon

    Last updated 2026-06-11 15:58:07

    Operational

    Web-based OpenStack dashboard for accessing compute, storage and networking services.

    View Details
  • OpenStack Cloud - Identity API

    Last updated 2026-06-11 15:58:07

    Operational

    Keystone API handling authentication and service catalog for OpenStack.

  • OpenStack Cloud - Secrets API

    Last updated 2026-06-11 15:58:07

    Operational

    Barbican API for storing and retrieving encrypted secrets.

  • OpenStack Cloud - Designate DNS API

    Last updated 2026-09-24 12:57:03

    Operational

    Designate API for managing DNS zones and records.

  • DBaaS - Database as a Service

    Last updated 2026-10-20 17:57:59

    Operational

    Managed relational database offering with automated backups, scaling, and updates.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-10-20 17:23:59

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-10-20 17:24:00

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-10-20 17:24:01

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OaaS - Observability as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Collects logs, metrics, and traces, delivering dashboards and alerting.

  • DBaaS - Database as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Managed relational database offering with automated backups, scaling, and updates.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OaaS - Observability as a Service

    Last updated 2026-06-11 15:58:07

    Operational

    Collects logs, metrics, and traces, delivering dashboards and alerting.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-06-11 15:58:07

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-06-11 15:58:07

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-06-11 15:58:07

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-06-11 15:58:07

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-06-11 15:58:07

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-06-11 15:58:07

    Operational

    Scalable S3-compatible object storage service.

  • MetaKube - Cluster Nodes

    Last updated 2026-07-14 11:17:08

    Operational

    Kubernetes worker nodes that run container workloads in the MetaKube cluster.

  • OpenStack Cloud - API

    Last updated 2026-07-14 11:17:12

    Operational

    Unified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.

  • Compute

    Last updated 2026-07-14 11:17:16

    Operational

    Provides virtual machine provisioning and lifecycle management via OpenStack Nova.

  • Network

    Last updated 2026-07-14 11:17:20

    Operational

    Handles virtual networking, routing, and load balancing through OpenStack Neutron.

  • Block Storage

    Last updated 2026-07-14 11:17:24

    Operational

    Offers persistent block storage volumes via OpenStack Cinder.

  • Object Storage (S3)

    Last updated 2026-07-14 11:17:28

    Operational

    Scalable S3-compatible object storage service.

Planned Maintenance

See Affected Components

Component Group Name Status
Global Services Technical Support Operational

Update of public documentation

1 day from now — Planned completion at —
Upcoming
1 day from now —

We want to inform you that we are going to perform maintenance on our public documentation. During this timeframe we expect no interruption in availabilty.

Past Maintenance

See Affected Components

Component Group Name Status
APIs and Frontends MetaKube Dashboard and API Operational
Global Services MetaKube - Control Plane Services Operational

Metakube Platform

2 months ago — Completed at —
Complete
2 months ago —

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region FES Object Storage (S3) Operational
Region FES OpenStack Cloud - API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

2 months ago — Completed at —
Complete
2 months ago —

Affected Components: SysEleven OpenStack Cloud in region FES

Description:

We will roll out some updates on the cloud loadbalancers.

Customer Impact during the Maintenance:

  • OpenStack and S3 APIs may be unreachable for a short time (1-2 minutes)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region CBK Object Storage (S3) Operational
Region CBK OpenStack Cloud - API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

2 months ago — Completed at —
Complete
2 months ago —

Affected Components: SysEleven OpenStack Cloud in region CBK

Description:

We will roll out some updates on the cloud loadbalancers.

Customer Impact during the Maintenance:

  • OpenStack and S3 APIs may be unreachable for a short time (1-2 minutes)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region FES Object Storage (S3) Operational
Region FES OpenStack Cloud - API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

2 months ago — Completed at —
Complete
2 months ago —

Affected Components: SysEleven OpenStack Cloud in region FES

Description:

We will roll out some updates on the cloud loadbalancers.

Customer Impact during the Maintenance:

  • OpenStack and S3 APIs may be unreachable for a short time (1-2 minutes)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region DBL Object Storage (S3) Operational
Region DBL OpenStack Cloud - API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

2 months ago — Completed at —
Complete
2 months ago —

Affected Components: SysEleven OpenStack Cloud in region DBL

Description:

We will roll out some updates on the cloud loadbalancers.

Customer Impact during the Maintenance:

  • OpenStack and S3 APIs may be unreachable for a short time (1-2 minutes)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Global Services Core Network Operational

MAINTENANCE: Increasing Transit Capacity (Network)

2 months ago — Completed at —
Complete
2 months ago —

We would like to inform you about scheduled, zero-downtime maintenance work on our environment. During the maintenance work, we do not anticipate any restrictions on the usability, availability or performance of your virtual resources hosted on our infrastructure. Our Technical Support team is available to answer any questions you may have.

See Affected Components

Component Group Name Status
Region CBK Object Storage (S3) Operational
Region CBK OpenStack Cloud - API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

2 months ago — Completed at —
Complete
2 months ago —

Affected Components: SysEleven OpenStack Cloud in region CBK

Description:

We will roll out some updates on the cloud loadbalancers.

Customer Impact during the Maintenance:

  • OpenStack and S3 APIs may be unreachable for a short time (1-2 minutes)

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
APIs and Frontends OpenStack Cloud - Designate DNS API Operational

MAINTENANCE: SysEleven OpenStack Cloud announcement

2 months ago — Completed at —
Complete
2 months ago —

Affected Components: SysEleven Designate API in all regions

Description:

We will perform maintenance on the DNSaaS API of the SysEleven Stack.

Customer Impact during the Maintenance:

  • The Designate API might be unavailable for a few minutes.
  • Changes on DNS zones are not possible during this time.
  • DNS resolution is not affected.

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
APIs and Frontends MetaKube Dashboard and API Operational
Global Services MetaKube - Control Plane Services Operational

Metakube Platform

3 months ago — Completed at —
Complete
3 months ago —

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region DBL Network Operational

SysEleven OpenStack Cloud announcement (DBL)

3 months ago — Completed at —
Complete
3 months ago —

Affected Components: SysEleven OpenStack Cloud in region DBL

Description: We will perform maintenance on the DBL controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • No customer actions needed.
  • Please inform us if you notice any irregularities.

BKI-FES Circuit Maintenance

3 months ago — Completed at —
Complete
3 months ago —

Description:

We will perform maintenance on the BKI-FES Circuits (between Berlin and Frankfurt).

Customer Impact during the Maintenance:

We expect no customer impact, except for the possibility for

  • increased latency
  • reduced redundancy

Customer Actions:

  • No customer actions needed.
  • Please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region DBL Compute Operational
Region DBL OpenStack Cloud - API Operational

SysEleven OpenStack Cloud announcement (DBL)

3 months ago — Completed at —
Complete
3 months ago —

Description:

We will perform maintenance on the DBL controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • No customer actions needed.
  • Please inform us if you notice any irregularities

See Affected Components

Component Group Name Status
Region DBL Compute Operational
Region DBL OpenStack Cloud - API Operational

SysEleven OpenStack Cloud announcement (DBL)

3 months ago — Completed at —
Complete
3 months ago —

Description:

We will perform maintenance on the DBL controllers and update services, including security-related updates.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 5 minutes
  • API connections could be interrupted for up to 5 minutes

Customer Actions:

  • No customer actions needed.
  • Please inform us if you notice any irregularities

Past Incidents

24.09.2026

See Affected Components

Component Group Name Status
APIs and Frontends OpenStack Cloud - Designate DNS API Operational

DNS Issues

1 month ago —
Fixed

Fixed

1 month ago —

The issue has been fixed.

Watching

1 month ago —

We have applied a fix and the DNS should be working again. We're monitoring the situation.

Investigating

1 month ago —

Currently investigating.

1 month ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

23.09.2026

See Affected Components

Component Group Name Status
APIs and Frontends OpenStack Cloud - Designate DNS API Operational

DNSaaS Outage

1 month ago —
Fixed

Fixed

1 month ago —

We fixed the issue in the cluster and the service is recovered.

Investigating

1 month ago —

Currently investigating.

1 month ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

21.09.2026

See Affected Components

Component Group Name Status
Region CBK Object Storage (S3) Operational
Region DBL Object Storage (S3) Operational

Non working new S3 ec2 credentials in DBL/CBK region

1 month ago —
Fixed

Fixed

1 month ago —

The second mitigation patch has been deployed, and the issue is now resolved.

Watching

1 month ago —

A patch to help with the mitigation has been rolled out, we are observing the situation

Identified

1 month ago —

We are in touch with the service manufacturer and are preparing/testing a patch on our side at the same time to mitigate the effects until we have a fixed version available.

Investigating

1 month ago —

Currently investigating.

1 month ago —

We are investigating a problem with newly created ec2 credentials used for S3 services in DBL and CBK region.

Current impact is that newly created ec2 credentials are not working to authenticate against the S3 Endpoint in DBL/CBK.

We will give an update as soon as we can share more information

17.09.2026

See Affected Components

Component Group Name Status
Global Services Technical Support Operational

Telephone Service Outage

1 month ago —
Fixed

Fixed

1 month ago —

Telephony is working so this incident is declared as fixed.

Watching

1 month ago —

Phone service should be working properly again. We'll continue to monitor the situation.

Investigating

1 month ago —

Currently investigating.

1 month ago —

We are currently facing an impairment with our Telephone Service. Please use our ticket system (helpdesk.syseleven.de) or write an email (support@syseleven.de) if you want to contact us.

15.09.2026

See Affected Components

Component Group Name Status
Region CBK OpenStack Cloud - API Operational

API outage in CBK

1 month ago —
Fixed

Fixed

1 month ago —

Incident is over and issue has been fixed

Investigating

1 month ago —

Currently investigating.

1 month ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

See Affected Components

Component Group Name Status
Global Services MetaKube - Control Plane Services Operational

Flatcar update issues

1 month ago —
Fixed

Fixed

1 month ago —

The version 0.10.0 of the flatcar-update-operator has fixed the node update issues.

Watching

1 month ago —

We have tested and rolled out the version 0.10.0 of the flatcar-update-operator, which should fix the node update issues.

Identified

1 month ago —

Work on a fix is underway.

Investigating

1 month ago —

Currently investigating.

1 month ago —

We wanted to inform you that we are currently investigating issues regarding Flatcar updates and provisioning.

As soon as new information arrives we will update you accordingly.

14.09.2026

See Affected Components

Component Group Name Status
Region FES OpenStack Cloud - API Operational

API outage in FES

1 month ago —
Fixed

Fixed

1 month ago —

Issue is fixed and API is available and functional right now

Investigating

1 month ago —

Currently investigating.

1 month ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

07.09.2026

See Affected Components

Component Group Name Status
APIs and Frontends Dashboard - alloy Operational
Global Services IAM - Identity and Access Management Operational

Limited usability of our IAM

1 month ago —
Fixed

Fixed

1 month ago —

This incident has been resolved.

Watching

1 month ago —

We were already able to restore proper functionality. In case you are still facing an issue please contact our Technical Support.

Investigating

1 month ago —

Currently investigating.

1 month ago —

We are currently investigating a restriction with using our Identity and Access Management Service.

This has no influcence in availability of your workloads.

01.09.2026

See Affected Components

Component Group Name Status
Global Services Technical Support Operational

Telephone Service Outage

1 month ago —
Fixed

Fixed

1 month ago —

The Telephony is working again and we declare incident as solved.

Watching

1 month ago —

Phone service should be working properly again. We'll continue to monitor the situation.

Identified

1 month ago —

While the cause could be identified restoring functionality of telephony is still in progress. However via ticket or mail we are available and happy to assist you.

Investigating

1 month ago —

Currently investigating.

1 month ago —

We are currently facing an impairment with our Telephone Service. Please use our ticket system (helpdesk.syseleven.de) or write an email (support@syseleven.de) if you want to contact us.

25.08.2026

See Affected Components

Component Group Name Status
APIs and Frontends OpenStack Cloud - Designate DNS API Operational

DNSaaS (Designate) API issues updating zones

1 month ago —
Fixed

Fixed

1 month ago —

DNSaaS (Desginate) services were fine since 14:52 and the underlying issue has been fixed now.

Identified

1 month ago —

At the moment the DNSaaS / Designate service is working. We identified the underlying issue and are working on a fix.

Investigating

1 month ago —

Currently investigating.

1 month ago —

There are issues with OpenStack DNSaaS API (Designate). Zone updates don't work.

See Affected Components

Component Group Name Status
APIs and Frontends OpenStack Cloud - Designate DNS API Operational

DNSaaS (designate) API issues updating zones

1 month ago —
Fixed

Fixed

1 month ago —

Designate was fixed

Watching

1 month ago —

The underlying issue has been fixed and the DNSaaS service should be working again

Investigating

1 month ago —

Currently investigating.

1 month ago —

Updating zones with the OpenStack DNSaaS API (Designate) currently does not work.

24.08.2026

See Affected Components

Component Group Name Status
Region DUS2 Block Storage Operational
Region DUS2 Compute Operational
Region DUS2 DBaaS - Database as a Service Operational
Region DUS2 MetaKube - Cluster Nodes Operational
Region DUS2 Network Operational
Region DUS2 OaaS - Observability as a Service Operational
Region DUS2 Object Storage (S3) Operational
Region DUS2 OpenStack Cloud - API Operational

OpenStack API issues in region dus2

2 months ago —
Fixed

Fixed

2 months ago —

The APIs recovered at 14:04 CEST

Watching

2 months ago —

We fixed routing configuration and the API services are recovering

Investigating

2 months ago —

Currently investigating.

2 months ago —

The OpenStack APIs in region dus2 are currently broken. That is a loss of control managen OpenStack resources in that region.

Object storage (S3) in region dus2 is also affected

20.08.2026

See Affected Components

Component Group Name Status
APIs and Frontends MetaKube Dashboard and API Operational

MetaKube Outage

2 months ago —
Fixed

Fixed

2 months ago —

The indicent is over we apologize for the inconvenience.

Watching

2 months ago —

We fixed the issue and keep watching

Identified

2 months ago —

We identified the issue.

Investigating

2 months ago —

Currently investigating.

2 months ago —

We are currently facing issues with MetaKube API.

18.08.2026

See Affected Components

Component Group Name Status
Region DUS2 Block Storage Operational
Region DUS2 Compute Operational
Region DUS2 Object Storage (S3) Operational

Compute & Storage Issues in DUS2

2 months ago —
Fixed

Fixed

2 months ago —

The issues have been fixed and all services are operational now.

Watching

2 months ago —

We have applied a fix and services are now recovering. We're monitoring the situation.

Update 08:00 CEST: Services seem stable again, however creating new VMs is not possible at the moment. We're working on fixing it.

Update: 08:10 CEST: Creating VMs is possible again without issues. We're monitoring the situation.

Investigating

2 months ago —

Currently investigating.

2 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

13.08.2026

See Affected Components

Component Group Name Status
APIs and Frontends MetaKube Dashboard and API Operational

Login to MetaKube dashboard via custom realms not possible

2 months ago —
Fixed

Fixed

2 months ago —

We resolved the issue with a rollback to a previous Keycloak release.

Identified

2 months ago —

We identified that the issue is a high CPU usage problem which was introduced in the last Keycloak update.

Investigating

2 months ago —

Currently investigating.

2 months ago —

Login to MetaKube dashboard via custom realms is currently not possible.

We are investigating the issue and update as soon as possible.

30.07.2026

See Affected Components

Component Group Name Status
Region DUS2 Object Storage (S3) Operational

S3 endpoint issues in DUS2 region

2 months ago —
Fixed

Fixed

2 months ago —

Situation is already fixed since ~22:06

Investigating

2 months ago —

Currently investigating.

2 months ago —

We wanted to inform you that we identified problems connecting to our S3 services in DUS2 region from within the cloud network.

The issues were introduced around 18:00 CET by a change in our platform and were fixed around 22:06 CET.

We will follow up internally on improving our monitoring and review how it came to these issues.

20.07.2026

See Affected Components

Component Group Name Status
Region CBK Network Operational
Region DBL Network Operational
Region DUS2 Network Operational
Region FES Network Operational
Region HAM1 Network Operational

Intermittent network issues

3 months ago —
Fixed

Fixed

3 months ago —

Recoveries of affected systems were reported around ~17:20 CET No new occurences since then

Watching

3 months ago —

We have successfully identified and resolved the cause of the intermittent connectivity issues.

Investigating

3 months ago —

Currently investigating.

3 months ago —

We are currently investigating on reported intermittent network issues.

17.07.2026

See Affected Components

Component Group Name Status
Region DBL Network Operational

DBL network issues

3 months ago —
Fixed

Fixed

3 months ago —

All systems are back to normal operation, please reach out to us in case you still seeing issues

Watching

3 months ago —

The issues were identified and are currently being mitigated since around 21:58

Investigating

3 months ago —

Currently investigating.

3 months ago —

Connectivity is currently restricted/disrupted

We are investigating

14.07.2026

See Affected Components

Component Group Name Status
Region DBL Block Storage Operational
Region DBL Compute Operational
Region DBL MetaKube - Cluster Nodes Operational
Region DBL Network Operational
Region DBL Object Storage (S3) Operational
Region DBL OpenStack Cloud - API Operational

DBL Region Outage

3 months ago —
Fixed

Fixed

3 months ago —

The issue is resolved.

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

13.07.2026

See Affected Components

Component Group Name Status
Region DBL Block Storage Operational
Region DBL Compute Operational
Region DBL MetaKube - Cluster Nodes Operational
Region DBL Network Operational
Region DBL Object Storage (S3) Operational
Region DBL OpenStack Cloud - API Operational

DBL Region Outage

3 months ago —
Fixed

Fixed

3 months ago —

The issue is resolved.

Watching

3 months ago —

The issue is not yet fully resolved. We are further monitoring the situation.

Watching

3 months ago —

We are futher monitoring the situation.

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

12.07.2026

See Affected Components

Component Group Name Status
APIs and Frontends Dashboard - alloy Operational

SysEleven dashboard has SSL issues

3 months ago —
Fixed

Fixed

3 months ago —

The issue is resolved

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

See Affected Components

Component Group Name Status
Region DBL Block Storage Operational
Region DBL Compute Operational
Region DBL MetaKube - Cluster Nodes Operational
Region DBL Network Operational
Region DBL Object Storage (S3) Operational
Region DBL OpenStack Cloud - API Operational

DBL regions outage

3 months ago —
Fixed

Fixed

3 months ago —

The issue is resolved and all services is operational again

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

09.07.2026

See Affected Components

Component Group Name Status
Region DUS2 OpenStack Cloud - API Operational

Network and API issues in DUS2 region

3 months ago —
Fixed

Fixed

3 months ago —

The API issues were limited in between ~18:00-19:15 and further hiccups limited to network API around 20:04, 20:55 and 21:26

We were able to mitigate the problems in the meantime

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

See Affected Components

Component Group Name Status
Region DUS2 Compute Operational
Region DUS2 DBaaS - Database as a Service Operational

Major incident in DUS2 Compute Cloud service

3 months ago —
Fixed

Fixed

3 months ago —

Affected VMs were recovered (in the timeframe between 13:45 - 14:20 CET), customers were notified individually. We are following up internally with a root cause analysis!

Identified

3 months ago —

We are working on the recover of the compute services. In the mean time, we notified the affected customers.

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.

08.07.2026

See Affected Components

Component Group Name Status
APIs and Frontends OpenStack Cloud - Identity API Operational

General cloud issues

3 months ago —
Fixed

Fixed

3 months ago —

All API functionality is back to normal, please reach out to us in case you still observe issues!

Watching

3 months ago —

We restored functionality of the identity services API around 20:41 CET Juding our monitoring we had API outages around 18:35 - 18:50 and a second longer outage between 19:52 - 20:40

At the moment we are observing the situation

Investigating

3 months ago —

We are still actively debugging database issues related to our identity service, the outage of this service is caused a loss of control on our cloud APIs.

Investigating

3 months ago —

Currently investigating.

3 months ago —

We wanted to inform you that we are currently investigating issues within our cloud environment.

As soon as new information arrives we will update you accordingly.