All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Sunday 8th June 2025

No incidents reported

Saturday 7th June 2025

No incidents reported

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

API INCIDENT: SysEleven STACK API issues, region DUS2

Affected Components: SysEleven Stack API, region DUS2

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region HAM1

Affected Components: SysEleven Stack API, region HAM1

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Friday 30th May 2025

No incidents reported

Thursday 29th May 2025

No incidents reported

Wednesday 28th May 2025

Virtual Machines INCIDENT: PVC Failure of a hardware node, region bki

Affected Components: Hardware node failure, region bki

Incident Start: **2024-05-28 17:15 UTC+01:00 (CET)

Description:

  • Malfunction of a hardware node

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

  • We solved the hardware node issue. All systems are operational again.

    • Tuesday 27th May 2025

    No incidents reported

    Monday 26th May 2025

    No incidents reported

    Sunday 25th May 2025

    No incidents reported

    Saturday 24th May 2025

    No incidents reported

    Friday 23rd May 2025

    No incidents reported

    Thursday 22nd May 2025

    No incidents reported

    Wednesday 21st May 2025

    No incidents reported

    Tuesday 20th May 2025

    Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK Block Storage issues, region cbk

    Affected Components: SysEleven Stack, Block Storage, region cbk

    Incident Start: 2025-05-20 12:46 UTC+02:00 (CEST)

    Incident End: 2025-05-20 13:30 UTC+02:00 (CEST)

    Description:

    We are facing issues with the distributed block storage system in region cbk.

    Customer Impact:

    • Reduced performance of block storage

  • No further issues were detected, incident is now over.

    • Performance of block storage is restored since 13:20 UTC+02:00 (CEST)
    • We are watching the situation

    • Monday 19th May 2025

    No incidents reported

    Sunday 18th May 2025

    No incidents reported

    Saturday 17th May 2025

    No incidents reported

    Friday 16th May 2025

    No incidents reported

    Thursday 15th May 2025

    No incidents reported

    Wednesday 14th May 2025

    No incidents reported

    Tuesday 13th May 2025

    No incidents reported

    Monday 12th May 2025

    No incidents reported

    Sunday 11th May 2025

    No incidents reported

    Saturday 10th May 2025

    No incidents reported

    Friday 9th May 2025

    SysEleven Database as a Service API INCIDENT: Database as a Service connectivity issues, region dus2

    Affected Components: DBaaS in dus2

    Incident Start: 2025-05-09 12:00 UTC+02:00 (CEST)
    Incident End: 2025-05-09 12:10 UTC+02:00 (CEST)

    Description:

    • We are currently seeing connectivity issues with DBaaS in our dus2 region

    Customer Impact:

    • Databases in dus2 are partly unreachable
    • New Databases in dus2 can not be created

    Update: 2025-05-09 12:10 UTC+02:00 (CEST)

    • The issue has been identified and resolved
    INCIDENT: Outage of Metakube cluster creation in HAM and DUS

    Affected Components: SysEleven MetaKube, region HAM and DUS

    Incident Start: 2025-05-09 09:30 UTC+02:00 (CEST)

    Description:

    • The cluster creation in DUS and HAM is currently not working. We are currently investigating.

    Customer Impact:

    • No new clusters can be created

    Update: 2025-05-09 11:23 UTC+02:00 (CEST)

    • We are continuing to work on rectifying the situation

    Update: 2025-05-09 11:43 UTC+02:00 (CEST)

    • Currently testing a possibly fix.

    Update: 2025-05-09 12:53 UTC+02:00 (CEST)

    • We are currently in the process of applying the proposed fix.

  • Fixed applied, cluster creation works again.

  • Possible fix is being tested