All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 16 Oct 2024, 22:00 CEST

Scheduled End: 16 Oct 2024, 23:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking switches.


Customer Impact during the Maintenance:

  • No impact is expected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

No incidents reported

Monday 14th October 2024

No incidents reported

Sunday 13th October 2024

No incidents reported

Saturday 12th October 2024

No incidents reported

Friday 11th October 2024

No incidents reported

Thursday 10th October 2024

Network INCIDENT: SysEleven STACK issues in region HAM1

Affected Components: SysEleven Stack, region HAM1

Incident Start: 2024-10-10 23:55 Incident End: 2024-10-11 00:00


Description:

  • Occurring errors were investigated.

Customer Impact:

  • Connectivity was restricted

Update: 01:00

  • We can observe further short term issues with the HAM1 region connectivity, the provider is aware of the issues and is currently investigating the situation

Update: 01:30

  • The network provider is proceeding with a network maintenance until 05:00, we are on standby

Wednesday 9th October 2024

No incidents reported

Tuesday 8th October 2024

No incidents reported

Monday 7th October 2024

No incidents reported

Sunday 6th October 2024

No incidents reported

Saturday 5th October 2024

No incidents reported

Friday 4th October 2024

No incidents reported

Thursday 3rd October 2024

No incidents reported

Wednesday 2nd October 2024

No incidents reported

Tuesday 1st October 2024

Network INCIDENT: SysEleven STACK Network performance issues, region DBL

Affected Components: SysEleven Stack Network, region DBL

Incident Start: 2024-10-01 14:17 UTC+02:00 (CEST)

Incident End: 2024-10-01 14:34 UTC+02:00 (CEST)


Description:

At the moment, we are facing issues with the Network in Region DBL.


Customer Impact:

  • Network performance issue

Update: 2024-10-01 14:34 UTC+02:00 (CEST)

The incident is over, and all services are operational.


INCIDENT: PVC Failure of a hardware node, region BKI

Affected Components: Hardware node failure, region XXX

Incident Start: 2024-10-01 09:15 UTC+02:00 (CEST) Incident End: 2024-10-01 09:36 UTC+02:00 (CEST)


Description:

  • Malfunction of a hardware node
  • Restart of the hardware node is necessary

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

Monday 30th September 2024

No incidents reported

Sunday 29th September 2024

No incidents reported

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

MAINTENANCE: MetaKube Platform, scheduled 2 weeks ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2024-09-26 20:30 UTC+01:00 (CET)

Scheduled End: 2024-09-26 22:30 UTC+01:00 (CET)

State: COMPLETED


Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK Block Storage issues, region CBK

Affected Components: SysEleven Stack Block Storage, region CBK

Incident Start: 2024-09-24 10:55 UTC+02:00 (CEST)


Description:

At the moment we are facing issues with the Block Storage in Region CBK.


Customer Impact:

  • Volumes may be unavailable
  • Instances booted from a volume may be unavailable

Update: 2024-09-24 11:00 UTC+02:00 (CEST)

Issue identified and we are fixing the problem.


Update: 2024-09-24 12:15 UTC+02:00 (CEST)

Problem is fixed. Instances using volumes had to be restarted.

Monday 23rd September 2024

No incidents reported

Sunday 22nd September 2024

No incidents reported

Saturday 21st September 2024

No incidents reported

Friday 20th September 2024

No incidents reported

Thursday 19th September 2024

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 2024-09-19 08:23 Incident End: 2024-09-19 08:35


Description:

  • Loss of control situation for volume and compute services

Customer Impact:

  • Creating new virtual machines (VMs) or changing existing resources is not possible.

Update: 2024-09-18 08:35

Some nova services also seem to be affected, we investigated the situation and bring the services back up

Wednesday 18th September 2024

No incidents reported

Tuesday 17th September 2024

SysEleven Stack DNS API INCIDENT: SysEleven STACK Designate API issues

Affected Components: SysEleven Stack Designate API

Incident Start: 2024-09-17 20:42 UTC+02:00 (CEST)

Incident End: 2024-09-17 22:15 UTC+02:00 (CEST)


Description:

  • Managing DNS zones and records through the Designate API may fail.

Customer Impact:

  • Loss of control for DNS resources.

Update: 2024-09-17 21:20 UTC+02:00 (CEST)

At 21:15, we reverted a configuration change that was rolled out earlier today, which fixed the issue. We are watching the situation.


Update: 2024-09-17 22:15 UTC+02:00 (CEST)

Underlying issues that were persistent, but not impacting the API, are now fully resolved. Incident is over.