Past Incidents

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Affected Components: Hardware node failure, region BKI1

Incident Start: 2025-07-21 19:30 UTC+02:00 (CET) Incident End: 2025-07-21 20:15 UTC+02:00 (CET)

Description:

• Malfunction of a hardware node
• Restart of the hardware node is necessary

Customer Impact:

• During the period of restart, there will be a short interruption in the availability of the systems.
• Affected customers were notified via E-Mail.
• Please check the affected systems for their full functionality.

Affected Components: SysEleven Stack, region XXX

Incident Start: 2025-07-04 04:18 Incident End: 2025-07-04 04:45

Second Incident Start: 2025-07-04 05:15 Second Incident End: 2025-07-04 05:42

Description:

• Occurring errors are currently being investigated.

Customer Impact:

• Connectivity is restricted'