All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven Stack APIs and network gateways in region HAM1

Scheduled Start: 11 Dec 2025, 22:00 CET

Scheduled End: 12 Dec 2025, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud APIs and networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds
  • SysEleven Stack APIs could be unavailable for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 11th December 2025

Syseleven Mailsystem Incident: E-Mail

Affected Components: E-Mail

Incident Start: 2025-12-11 16:15 UTC+01:00 (CET) Incident Start: 2025-12-11 17:20 UTC+01:00 (CET)

Update: Issue found. Broken config, got fixed.

Wednesday 10th December 2025

SysEleven Dashboard ("Alloy", all new services combined) INCIDENT: IAM / Dashboard

Affected Components: IAM / Dashboard

Incident Start: 2025-12-10 07:30 UTC+01:00 (CET)

Incident End: 2025-12-10 09:30 UTC+01:00 (CET)

Update 9:05 Incident should be resolved, we are watching. Update 9:30 Incident is resolved.

Tuesday 9th December 2025

No incidents reported

Monday 8th December 2025

No incidents reported

Sunday 7th December 2025

No incidents reported

Saturday 6th December 2025

No incidents reported

Friday 5th December 2025

External Ticketing System INCIDENT: helpdesk portal

Incident Start: 2025-12-05 09:50 UTC+01:00 (CET)

Incident End: 2025-12-05 10:45 UTC+01:00 (CET)

We are currently experiencing an outage of our customer portal. We are already in contact with the manufacturer and are working on restoring it. In urgent cases, please use our hotlines.

UPDATE 10.27: While our helpdesk portal is already fully operational again we continue observing the situation. In case of difficulties reaching our portal please do not hesitate in calling us.

Update 10:45: This incident has been resolved.

Thursday 4th December 2025

No incidents reported

Wednesday 3rd December 2025

No incidents reported

Tuesday 2nd December 2025

No incidents reported

Monday 1st December 2025

No incidents reported

Sunday 30th November 2025

No incidents reported

Saturday 29th November 2025

No incidents reported

Friday 28th November 2025

No incidents reported

Thursday 27th November 2025

API INCIDENT: SysEleven STACK DNSaaS API issues

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 2025-11-27 11:06 UTC+01:00 (CET)

Incident End: 2025-11-27 12:07 UTC+01:00 (CET)

Description:

  • SysEleven OpenStack Cloud DNSaaS (Designate) API issues

Customer Impact:

  • Creating or updating DNS zones or records via the OpenStack DNSaaS (Designate) API fails
  • No impact on existing records

Update 12:07

DNSaaS API functionality is restored

Wednesday 26th November 2025

SysEleven Database as a Service API Issues with PostgreSQL as a Service

Affected Components: DBaaS API and DBaaS Databases

Incident Start: 2025-11-26 14:00 UTC+01:00 (CET)

Description:

We see issues that connecting to the PostgreSQL Databases may not work properly

Customer Impact:

Issues with Database Access

  • The Incident is now over.

  • A fix was applied to all Databases. We continue watching.

  • We identified the issue and are applying a fix.

    • Tuesday 25th November 2025

    No incidents reported

    Monday 24th November 2025

    No incidents reported

    Sunday 23rd November 2025

    No incidents reported

    Saturday 22nd November 2025

    No incidents reported

    Friday 21st November 2025

    No incidents reported

    Thursday 20th November 2025

    No incidents reported

    Wednesday 19th November 2025

    No incidents reported

    Tuesday 18th November 2025

    No incidents reported

    Monday 17th November 2025

    No incidents reported

    Sunday 16th November 2025

    No incidents reported

    Saturday 15th November 2025

    No incidents reported

    Friday 14th November 2025

    No incidents reported

    Thursday 13th November 2025

    No incidents reported

    Wednesday 12th November 2025

    No incidents reported