Past Incidents

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: COMPLETED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: MetaKube Control Plane Services, region FES

Incident Start: 2024-11-18 11:30 UTC+01:00 (CET)

Description:

Infrastructure hosting the MetaKube Control Plane Services has problems.

Customer Impact:

• MetaKube Control Plane might be slow or not answering

UPDATE 2024-11-18 12:30 UTC+01:00 (CET)

We have identified networking problems as the cause, currently working to resolve them.

UPDATE 2024-11-18 13:27 UTC+01:00 (CET)

We have increased conntrack table size on hardware nodes to avoid networking problems.

We continue to have issues with overloaded pods which we are working on.

UPDATE 2024-11-18 14:00 UTC+01:00 (CET)

We managed to get the overloaded pods running by isolating them on dedicated nodes and raising the resource limits. This stopped other issues as well.

We still need to investigate what caused the overloading of certain pods.

Incident is over.

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 14 Nov 2024, 22:00 CET

Scheduled End: 15 Nov 2024, 01:00 CET

State: COMPLETED

Description:

We will perform an emergency maintenance on networking gateways in order to improve performance settings.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 12 Nov 2024, 22:00 CET

Scheduled End: 13 Nov 2024, 00:00 CET

State: COMPLETED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack API

Incident Start: 2024-10-30 09:30 CET

Incident End: 2024-10-30 12:05 CET

Description:

• Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 10:40

We are still investigating the situation and are in contact with our external network provider to further analyze the problems.

Update: 11:30

The issue has been identified, we are waiting for our external network provider to further fix the situation.

Update: 12:05

The issue has been resolved.

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2024-10-29 17:00 UTC+01:00 (CET)

Scheduled End: 2024-10-29 20:00 UTC+01:00 (CET)

State: DONE

Description:

• Scheduled maintenance of the MetaKube platform in all regions
• Small update to MetaKube infrastructure

Customer Impact during the maintenance:

• Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
• Running workloads will not be affected
• Network availability will not be affected
• Storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities