All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Thursday 21st August 2025

No incidents reported

Wednesday 20th August 2025

No incidents reported

Tuesday 19th August 2025

No incidents reported

Monday 18th August 2025

No incidents reported

Sunday 17th August 2025

No incidents reported

Saturday 16th August 2025

No incidents reported

Friday 15th August 2025

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-08-15 13:45 Incident Start: 2025-08-15 14:12


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 16:39

The network problems were caused by a DDoS attack which brought the network gateways in the CBK region into performance problems

Thursday 14th August 2025

No incidents reported

Wednesday 13th August 2025

No incidents reported

Tuesday 12th August 2025

No incidents reported

Monday 11th August 2025

No incidents reported

Sunday 10th August 2025

No incidents reported

Saturday 9th August 2025

No incidents reported

Friday 8th August 2025

No incidents reported

Thursday 7th August 2025

No incidents reported

Wednesday 6th August 2025

No incidents reported

Tuesday 5th August 2025

No incidents reported

Monday 4th August 2025

No incidents reported

Sunday 3rd August 2025

No incidents reported

Saturday 2nd August 2025

No incidents reported

Friday 1st August 2025

No incidents reported

Thursday 31st July 2025

No incidents reported

Wednesday 30th July 2025

No incidents reported

Tuesday 29th July 2025

No incidents reported

Monday 28th July 2025

No incidents reported

Sunday 27th July 2025

No incidents reported

Saturday 26th July 2025

No incidents reported

Friday 25th July 2025

No incidents reported

Thursday 24th July 2025

No incidents reported

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)


Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.


Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.


Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.


Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.


INCIDENT: PVC Failure of a hardware node, region BLU1

Affected Components: Hardware node failure, region BLU1

Incident Start: 2025-07-22 23:46 UTC+02:00 (CEST)

Incident End: 2025-07-23 01:26 UTC+02:00 (CEST)

We found a memory failure and we are going to evacuate the hardware node.