Past Incidents

Affected Components: MetaKube, Control Planes, DBL & CBK

Incident Start: 27th June. 2023/11:45 am

Description:

Some individual control plane components (not apiserver or etcd) may be down for some clusters for a few minutes. We're investigating the cause.

Update:

The issues were caused by slow Pod start up on newly provisioned Nodes during a node rollover in our infrastructure. All nodes have been replaced and the issues are gone.

We will investigate the root cause.

Affected Components: SysEleven Stack API, region DBL

Incident Start: 22 Jun. 2022/14:48 Incident End: 22 Jun. 2022/15:20

Description:

• Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

We are experiencing Issues with the WAF of the F5 Loadbalancers in BKI.

The issue is currently beeing investigated.

Update (12:25h) : We found an issue and applied a workaround, impacted websites should be recovering now.

Update (13:21h): We are continuing to investigate the issue, the workaround will remain in place until a solution is available.

Update 8th June (14:30) The incident has been resolved and all impacted customers have been contacted accordingly

The planned Maintenance on the F5 Load-Balancer in the BKI Datacenter resulted in connectivity issues.

Services recovered at 09:49am.

We did not expect any impact, therefore we are investigating this now.