All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST) Incident End: 2025-23-07 16:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Saturday 24th December 2022

No incidents reported

Friday 23rd December 2022

No incidents reported

Thursday 22nd December 2022

No incidents reported

Wednesday 21st December 2022

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 21th Dec. 2022/09:25 am Incident End: 21th Dec. 2022/09:41 am

Description:

  • Performance of the SysEleven Stack API is affected

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 09:50 am

The API issues already resolved, we are still investigating what was causing them in the first place

Update: 10:25 am

We identified the root cause

Tuesday 20th December 2022

Control Plane Services (SysEleven - All regions) INCIDENT: major outage of metakube control plane

Affected Components: metakube control plane, all regions

Incident Start: 20th of December 2022/12:00 pm

Incident End: 20th of December 2022/2:15 pm

Description:

We are currently experiencing a major outage of the kubernetes control plane across all regions.

Update 01:35 pm We have successfully identified the issue and a fix is currently rolled out.

Update 02:15 pm We have successfully fixed the issue

Customer Impact during the Maintenance:

Examples:

  • Services will be impeded
  • Connectivity is impaired

Customer Actions:

  • Please inform us if you notice any further irregularities

Monday 19th December 2022

No incidents reported

Sunday 18th December 2022

Virtual Machines INCIDENT: PVC Failure of a hardware node, region BKI

Affected Components: Hardware node failure, region BKI

Incident Start: 18th Dec. 2022/11:25 am Incident End: 18th Dec. 2022/11:55 am

Description:

  • Malfunction of a hardware node
  • Restart of the hardware node was necessary
  • Stage only, no production instances affected

Customer Impact: Stage only, no production instances affected

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

Saturday 17th December 2022

No incidents reported

Friday 16th December 2022

No incidents reported

Thursday 15th December 2022

No incidents reported

Wednesday 14th December 2022

No incidents reported

Tuesday 13th December 2022

No incidents reported

Monday 12th December 2022

Network INCIDENT: SysEleven STACK issues in region DBL

Affected Components: SysEleven Stack, region DBL

Incident Start: 12th Dec. 2022/13:40 Incident End: 12th Dec. 2022/14:10

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update:14:10

We were able to pin down the root cause and rolled out a change to fix the problem

Update:15:00

We are still in the process of cleaning up follow up problems for Octavia load balancers

Update:15:47

The Octavia load balancers are repaired now too. With that all issues are fixed.

Sunday 11th December 2022

No incidents reported

Saturday 10th December 2022

No incidents reported

Friday 9th December 2022

No incidents reported

Thursday 8th December 2022

No incidents reported

Wednesday 7th December 2022

No incidents reported

Tuesday 6th December 2022

No incidents reported

Monday 5th December 2022

No incidents reported

Sunday 4th December 2022

No incidents reported

Saturday 3rd December 2022

No incidents reported

Friday 2nd December 2022

No incidents reported

Thursday 1st December 2022

No incidents reported

Wednesday 30th November 2022

No incidents reported

Tuesday 29th November 2022

No incidents reported

Monday 28th November 2022

No incidents reported

Sunday 27th November 2022

No incidents reported

Saturday 26th November 2022

No incidents reported

Friday 25th November 2022

No incidents reported

Thursday 24th November 2022

Control Plane Services (SysEleven - DBL) INCIDENT: Issues with DBL control plane services / Accessing Metakube API in regions CBK and FES

Affected Components: Metakube API, region CBK and FES

Incident Start: 24th Nov. 2022/12:15 pm

Description:

We are currently experiencing a partial outage with control plane services in our DBL region. This may result in issues when accessing the Metakube API in the Regions CBK and FES as well. We will update you shortly.

Update 01:10 pm:

Metakube API timeouts have been resolved.

Update 01:35 pm:

All arisen issues have been mitigated and we continue to monitor the issue at hand. Should you experience any limitations or reduction / disruption please contact us.

Update 04:09 pm: We were able to fix the underlying issue with an update. We also haven't seen any issues with any control planes.