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About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

SysEleven Support

SysEleven Telephone

Operational

External Ticketing System

Operational

SysEleven Global Services

SysEleven Network

SysEleven Managed Hosting - Region BKI1

SysEleven Managed Hosting - Region BLU1

SysEleven Stack - Region CBK

SysEleven Stack - Region DBL

SysEleven Stack - Region FES

SysEleven Stack - Region DUS

SysEleven Stack - Region HAM

SysEleven MetaKube - Region CBK

SysEleven MetaKube - Region DBL

SysEleven MetaKube - Region FES

SysEleven MetaKube - Region DUS

SysEleven MetaKube - Region HAM

SysEleven MetaKube - All regions

SysEleven MetaKube - Region AWS

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST) Incident End: 2025-23-07 16:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

No customer impact expected

Customer Actions:

No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

No customer impact expected

Customer Actions:

No customer actions needed

Past Incidents

Thursday 22nd April 2021

No incidents reported

Wednesday 21st April 2021

No incidents reported

Tuesday 20th April 2021

No incidents reported

Monday 19th April 2021

MetaKube Dashboard / API Release maintenance announcement - Metakube

Between April 19th, 2020 12:50 (UTC +1) and 14:50 (UTC +1) we will perform planned maintenance

Components in kube-system namespace in customer-clusters are being recreated.

No action required from customers.

Should you have any trouble following the maintenance work please contact us.

Sunday 18th April 2021

No incidents reported

Saturday 17th April 2021

No incidents reported

Friday 16th April 2021

No incidents reported

Thursday 15th April 2021

No incidents reported

Wednesday 14th April 2021

No incidents reported

Tuesday 13th April 2021

MetaKube Dashboard / API Release maintenance announcement - MetaKube

Between April 13th, 2021 10:15 (UTC +1) and 12:15 (UTC +1) we will perform an upgrade on Metakube core components.

Changes:

External cloud controller migration for openstack

No action required from customers.

Should you have any trouble following the maintenance work please contact us.

Monday 12th April 2021

No incidents reported

Sunday 11th April 2021

No incidents reported

Saturday 10th April 2021

No incidents reported

Friday 9th April 2021

No incidents reported

Thursday 8th April 2021

No incidents reported

Wednesday 7th April 2021

No incidents reported

Tuesday 6th April 2021

No incidents reported

Monday 5th April 2021

No incidents reported

Sunday 4th April 2021

No incidents reported

Saturday 3rd April 2021

No incidents reported

Friday 2nd April 2021

No incidents reported

Thursday 1st April 2021

No incidents reported

Wednesday 31st March 2021

No incidents reported

Tuesday 30th March 2021

No incidents reported

Monday 29th March 2021

MetaKube Dashboard / API Release maintenance announcement - Metakube

Between March 29th, 2021 12:45 (UTC +1) and 14:00 (UTC +1) we will perform an upgrade on Metakube core components.

Changes:

Metakube update on autoscaler.
Dashboard bugfixes.

No action required from customers.

Should you have any trouble following the maintenance work please contact us.

Sunday 28th March 2021

No incidents reported

Saturday 27th March 2021

No incidents reported

Friday 26th March 2021

No incidents reported

Thursday 25th March 2021

No incidents reported

Wednesday 24th March 2021

No incidents reported