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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Tuesday 23rd March 2021

No incidents reported

Monday 22nd March 2021

No incidents reported

Sunday 21st March 2021

No incidents reported

Saturday 20th March 2021

No incidents reported

Friday 19th March 2021

No incidents reported

Thursday 18th March 2021

No incidents reported

Wednesday 17th March 2021

No incidents reported

Tuesday 16th March 2021

No incidents reported

Monday 15th March 2021

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack storage performance issues in region DBL

At the moment we are facing block storage performance issues in region DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 12:18: The issues now disappeared. We are investigating the root cause.

Sunday 14th March 2021

No incidents reported

Saturday 13th March 2021

No incidents reported

Friday 12th March 2021

API SysEleven Stack Octavia API issues in Region DBL

Currently we are facing issues with the SysEleven Stack Load Balancer (Octavia LBaaS) API. We are working on a solution and keep you informed.

The outage only affects creating or deleting load balancers, or changing existing load balancers.

Neutron LBaaS is not affected.

UPDATE 9:30: The API is now working again, but we expect that this problem can reoccur. We identified a performance issue and are working in the background to resolve it.

We apologise for any inconveniences.

Thursday 11th March 2021

No incidents reported

Wednesday 10th March 2021

No incidents reported

Tuesday 9th March 2021

No incidents reported

Monday 8th March 2021

No incidents reported

Sunday 7th March 2021

No incidents reported

Saturday 6th March 2021

No incidents reported

Friday 5th March 2021

No incidents reported

Thursday 4th March 2021

No incidents reported

Wednesday 3rd March 2021

No incidents reported

Tuesday 2nd March 2021

No incidents reported

Monday 1st March 2021

No incidents reported

Sunday 28th February 2021

No incidents reported

Saturday 27th February 2021

No incidents reported

Friday 26th February 2021

No incidents reported

Thursday 25th February 2021

Network SysEleven Stack network issues in region CBK

We are investigating an intermittent internet connectivity issue in CBK that affected some amount of network connections.

We will keep you informed and apologise for any inconveniences.

UPDATE 10:19: This affected resolving for a part of the SysEleven Stack Designate DNS resolvers.

UPDATE 10:23: This is a correction. We assumed an intermittent internet connectivity issue. In fact we still see ongoing issues for a fraction of internet connections. We are working on resolving these.

UPDATE 10:44: The issues are now resolved. There should be no ongoing issues anymore. Please contact cloudsupport@syseleven.de immediately, if you are experiencing ongoing issues. We are still watching the infrastructure closely.

UPDATE 11:05: The issues are now resolved. We are working on measures to prevent this kind of problem in the future.

Wednesday 24th February 2021

No incidents reported

Tuesday 23rd February 2021

No incidents reported

Monday 22nd February 2021

No incidents reported