Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Saturday 22nd May 2021

No incidents reported

Friday 21st May 2021

No incidents reported

Thursday 20th May 2021

No incidents reported

Wednesday 19th May 2021

Metakube maintenance update

Between May 18th, 2021 12:20 (UTC +1) and 13:00 (UTC +1) we will perform planned maintenance

This will recreate some of the cluster control plane pods. No downtime is expected.

Should you have any trouble following the maintenance work please contact us.

Tuesday 18th May 2021

No incidents reported

Monday 17th May 2021

No incidents reported

Sunday 16th May 2021

No incidents reported

Saturday 15th May 2021

No incidents reported

Friday 14th May 2021

No incidents reported

Thursday 13th May 2021

No incidents reported

Wednesday 12th May 2021

No incidents reported

Tuesday 11th May 2021

No incidents reported

Monday 10th May 2021

No incidents reported

Sunday 9th May 2021

No incidents reported

Saturday 8th May 2021

No incidents reported

Friday 7th May 2021

No incidents reported

Thursday 6th May 2021

No incidents reported

Wednesday 5th May 2021

No incidents reported

Tuesday 4th May 2021

No incidents reported

Monday 3rd May 2021

No incidents reported

Sunday 2nd May 2021

No incidents reported

Saturday 1st May 2021

No incidents reported

Friday 30th April 2021

No incidents reported

Thursday 29th April 2021

SysEleven Network Network Issues

Update 11:50 Uhr

Wir sehen seit ca. 11:50 Uhr Probleme bei manchen Netzwerkverbindungen. Wir untersuchen aktuell das Problem und werden Sie informieren sobald wir weitere Informationen haben.

Update 14:40 Uhr

Das Problem wurde um 13:50 Uhr behoben. Weitere Informationen entnehmen Sie bitte unseren Notifier.

Wednesday 28th April 2021

No incidents reported

Tuesday 27th April 2021

No incidents reported

Monday 26th April 2021

No incidents reported

Sunday 25th April 2021

No incidents reported

Saturday 24th April 2021

No incidents reported

Friday 23rd April 2021

No incidents reported