Past Incidents

At the moment we are facing issues with the designate DNS Infrastructure in both regions.

UPDATE 11:30: We resolved issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

UPDATE 11:52: We are facing new issues with designate DNS. We continue to investigate.

UPDATE 13:13: We could solve all issues.

We will keep you informed and apologise for any inconveniences.

At the moment we are facing issues with our networking APIs in CBK. The compute API might be affected too.

We also noticed that a number of VMs are in the ERROR state right now. Some of them lost their network connectivity. We are sending separate notifications for these customers.

UPDATE 12:22: We notified affected customers, where this affected the availability of virtual machines. The virtual machines should be back online. The API continues to be degraded. We are still investigating that.

UPDATE 14:30: We resolved the API issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

We will keep you informed and apologise for any inconveniences.

Between April 1st, 2020 00:00 and 05:00 AM (UTC +2) we will perform planned maintenance in Region DBL

In order to provide new features and improve stability we will upgrade all OpenStack components in DBL to "Queens".

There will be the following service degradations during the maintenance window:

• API endpoints of the DBL region are not available.

Network connectivity of the VMs and S3 are not affected during the update. The CBK region will not be affected.

Should you have any trouble following the maintenance work please contact us.

At the moment we are looking into potential network issues in the DBL region.

We will keep you informed and apologise for any inconveniences.

UPDATE 16:30: The issue is resolved since 16:00.

We identified performance issues in the storage layer for our S3 object storage service.

A small number of requests to our S3 object storage (SEOS) service in the region DBL might progress slowly or time out.

We will keep you informed and apologise for any inconveniences.

UPDATE 10:00: The issues are resolved.