All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Sunday 22nd July 2018

No incidents reported

Saturday 21st July 2018

No incidents reported

Friday 20th July 2018

No incidents reported

Thursday 19th July 2018

API SysEleven Stack API issues in Region DBL

Currently it may not be possible to create Cinder Volumes using the SysEleven Stack API.

We are working on a solution and keep you informed.

The outage only affects creating new cinder volumes.

We apologise for any inconveniences.

UPDATE 16:00: The Cinder API should be functioning normally again. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Wednesday 18th July 2018

No incidents reported

Tuesday 17th July 2018

Compute SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We are working hard to resolving the incident and will keep you informed and apologise for any inconveniences.

Update 12:34:
We fixed the issues and are now investigating the root cause.

Monday 16th July 2018

No incidents reported

Sunday 15th July 2018

No incidents reported

Saturday 14th July 2018

No incidents reported

Friday 13th July 2018

No incidents reported

Thursday 12th July 2018

No incidents reported

Wednesday 11th July 2018

No incidents reported

Tuesday 10th July 2018

No incidents reported

Monday 9th July 2018

SysEleven Stack API issues in all regions

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologize for any inconveniences.

Update: 12:20
We resolved all issues.

Sunday 8th July 2018

No incidents reported

Saturday 7th July 2018

No incidents reported

Friday 6th July 2018

No incidents reported

Thursday 5th July 2018

No incidents reported

Wednesday 4th July 2018

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologize for any inconveniences.

Update 14:44
The API is available again. The reason for the short unavailability was due to a software bug.

Tuesday 3rd July 2018

Datacenter Berlin 2 (BKI1) SysEleven Stack Object Storage issues in region CBK

At the moment we are facing issues with the Object Storage in Region CBK. At the moment it is possible that objects can't be read or written.

We will keep you informed and apologise for any inconveniences.

UPDATE 19:54: We fixed the issues. Every service is up and running again.

Compute SysEleven Stack Compute issues in Region CBK

Currently we are facing issues with the SysEleven Stack Compute service in Region CBK.

Thus it is not possible to create new instances at the moment. Also it is not possible to create new Volumes in this region.

Running VMs are not affected.

We apologise for any inconviniences.

UPDATE 16:00:
We fixed the issues and are now investigating the root cause.

Block Storage (Cinder Volumes / M1 Flavors) Cinder API issues in the DBL region

We are currently facing issues with the cinder volume API.

Only creating, updating or attaching cinder volumes in the DBL region is affected.

Running VMs with cinder volumes are NOT affacted.

UPDATE 12:15:
We solved the issues and are watching the systems closely.

UPDATE 13:00:
The issues are solved and we are working on a root cause analysis.

Monday 2nd July 2018

No incidents reported

Sunday 1st July 2018

No incidents reported

Saturday 30th June 2018

No incidents reported

Friday 29th June 2018

No incidents reported

Thursday 28th June 2018

No incidents reported

Wednesday 27th June 2018

No incidents reported

Tuesday 26th June 2018

No incidents reported

Monday 25th June 2018

No incidents reported

Sunday 24th June 2018

No incidents reported

Saturday 23rd June 2018

No incidents reported