All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 22nd June 2018

No incidents reported

Thursday 21st June 2018

No incidents reported

Wednesday 20th June 2018

No incidents reported

Tuesday 19th June 2018

No incidents reported

Monday 18th June 2018

No incidents reported

Sunday 17th June 2018

No incidents reported

Saturday 16th June 2018

No incidents reported

Friday 15th June 2018

No incidents reported

Thursday 14th June 2018

No incidents reported

Wednesday 13th June 2018

No incidents reported

Tuesday 12th June 2018

No incidents reported

Monday 11th June 2018

No incidents reported

Sunday 10th June 2018

No incidents reported

Saturday 9th June 2018

No incidents reported

Friday 8th June 2018

No incidents reported

Thursday 7th June 2018

No incidents reported

Wednesday 6th June 2018

API SysEleven Stack API issues in region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution.

  • The outage only affects spawning new virtual machines or changing existing ressources.

Update: 16:59
The issue is solved, the API is up and responding properly again.
The problem was also caused by a network fabric failure.

We apologise for any inconveniences.

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block and Object Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack.

  • Virtul machines might have trouble spawning or have no access to their volumes (disks)
  • SEOS/S3 access might be slow or interrupted

Update: 14:34
We identified the cause and are working on a fix.

Update: 14:46
The issue is solved, everything is up and running properly again.
The problem was caused by a network fabric failure.


We will keep you informed and apologise for any inconveniences.

Tuesday 5th June 2018

No incidents reported

Monday 4th June 2018

No incidents reported

Sunday 3rd June 2018

No incidents reported

Saturday 2nd June 2018

No incidents reported

Friday 1st June 2018

No incidents reported

Thursday 31st May 2018

No incidents reported

Wednesday 30th May 2018

No incidents reported

Tuesday 29th May 2018

No incidents reported

Monday 28th May 2018

No incidents reported

Sunday 27th May 2018

No incidents reported

Saturday 26th May 2018

No incidents reported

Friday 25th May 2018

No incidents reported

Thursday 24th May 2018

No incidents reported