All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 19. Jan. 2026/9:00 pm

Scheduled End: 20. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Monday, 19 January 2026 until 02:00 CET on Tuesday, 20 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud Networking in region CBK

Scheduled Start: 22 Jan 2026, 22:00 CET

Scheduled End: 23 Jan 2026, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Tuesday 22nd April 2025

No incidents reported

Monday 21st April 2025

No incidents reported

Sunday 20th April 2025

No incidents reported

Saturday 19th April 2025

No incidents reported

Friday 18th April 2025

No incidents reported

Thursday 17th April 2025

Network INCIDENT: SysEleven STACK issues in region DBL

Affected Components: SysEleven Stack, region DBL

Incident Start: 2025-04-17 10:00

Incident End: 2025-04-17 10:45

Description:

  • Occurring errors are currently being investigated.

Update [2025-04-17 10:28 am]: Alloy (GUI) & API Authentication HAM & DUS, Metakube API in DBL & CBK are also affected

Update [2025-04-17 10:40 am]: DBL Cloud Gateways have been identified as possible source of malfunction, we are bringing them back to function, first services are back online, next Update at 11:00 am

Update [2025-04-17 11:00 am]: All services are up and running, we are still watching all environments, incident is declared as ended

Wednesday 16th April 2025

No incidents reported

Tuesday 15th April 2025

No incidents reported

Monday 14th April 2025

Replicated Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region FES, HAM1, DUS2

Affected Components: SysEleven Stack Object Storage, region FES, DUS2, HAM1

Incident Start: 2025-04-14 16:26 UTC+01:00 (CET)

Description:

At the moment we are facing issues with the Object Storage in Region FES, DUS2, HAM1.

Customer Impact:

  • Some objects might be corrupted regarding latest known issues in Ceph. https://docs.ceph.com/en/latest/releases/squid/#v19-2-2-squid
  • We are investigating the situation and working on updates to mitigate the issues

Update: 18:40

  • The Ceph S3 endpoint of the DUS2 region is currently being updated, after successful testing we will proceed with the HAM1 and FES region

Update: 19:45

  • The update for the DUS2 region went through without problems, we are proceeding to update HAM1 and the FES region
  • Affected customers will be contacted individually once we got a complete overview of potential affected buckets and objects

Update: 21:10

  • Update of HAM1 region also finished, FES region is in progress

Update: 22:52

  • Update of FES region is still ongoing

Update: 15-04-2025 09:36

  • Update of FES region is still ongoing and everything works as intended

Update: 16:40

  • Update of FES region is expected to be finished to the end of the business day

Update: 16-04-2025 03:08

  • Update of FES is over

Sunday 13th April 2025

No incidents reported

Saturday 12th April 2025

No incidents reported

Friday 11th April 2025

INCIDENT: all platforms

Affected Components: All regions

Incident Start: 2025-04-10 23:40 (CETS)

Incident End: 2025-04-11 01:08 (CETS)

Description:

We have major outage in all regions

Update: 01:01 am

Issue identified and we are working on it.

Update: 01:08 am

Issue is resolved and we are whatching it.

Thursday 10th April 2025

No incidents reported

Wednesday 9th April 2025

No incidents reported

Tuesday 8th April 2025

No incidents reported

Monday 7th April 2025

No incidents reported

Sunday 6th April 2025

No incidents reported

Saturday 5th April 2025

No incidents reported

Friday 4th April 2025

No incidents reported

Thursday 3rd April 2025

No incidents reported

Wednesday 2nd April 2025

No incidents reported

Tuesday 1st April 2025

No incidents reported

Monday 31st March 2025

No incidents reported

Sunday 30th March 2025

No incidents reported

Saturday 29th March 2025

No incidents reported

Friday 28th March 2025

No incidents reported

Thursday 27th March 2025

No incidents reported

Wednesday 26th March 2025

No incidents reported

Tuesday 25th March 2025

No incidents reported

Monday 24th March 2025

No incidents reported