All systems are operational.
Planned Maintenance
See Affected Components
| Component Group | Name | Status |
|---|---|---|
| Global Services | Technical Support | Operational |
SysEleven Status
Thank you for visiting our status page. We understand the importance of reliable service, and we're dedicated to keeping you informed about any potential disruptions. This page provides a detailed overview of our system health, including current incidents, scheduled maintenance, and historical performance data. We strive for transparency and will provide timely updates as situations evolve. If you experience service impacts or performance issues please do not hesitate in contacting our Technical Support or visit our Support Site.
-
Technical Support
Last updated 2026-06-11 15:58:07
OperationalInformation regarding availability of our Technical Support, Helpdesk Portal, public documentation and status page.
View Details -
MetaKube - Control Plane Services
Last updated 2026-06-11 15:58:07
OperationalMetaKube - Control Plane Services in SysEleven Stack of all regions e.g. api-server, etcd, controller manager...
-
IAM - Identity and Access Management
Last updated 2026-06-11 15:58:07
OperationalManages user identities, roles, and permissions across the platform.
-
SysEleven Login
Last updated 2026-06-11 15:58:07
OperationalSingle Sign-On by SysEleven
View Details -
DDoS Guard
Last updated 2026-06-26 15:31:23
OperationalDetects and mitigates DDoS attacks targeting customer services and SysEleven infrastructure.
-
Core Network
Last updated 2026-06-26 15:30:54
OperationalCore network of AS25291: backbone interconnects between all regions, internet transit as well as public and private peerings.
-
DevOps Platform
Last updated 2026-06-11 15:58:07
OperationalProvides CI/CD pipelines, automation tooling, and infrastructure-as-code management.
View Details -
Portal
Last updated 2026-07-01 10:14:48
OperationalWeb interface for customers to provision and manage resources.
View Details -
Dashboard - alloy
Last updated 2026-10-06 09:36:41
OperationalA web-based portal to interact with, monitor, and configure all SysEleven products through an intuitive UI. Limited to regions DUS2 & HAM1
View Details -
Database as a Service API
Last updated 2026-06-11 15:58:07
OperationalREST API for provisioning, configuring, and managing DBaaS instances.
-
MetaKube Dashboard and API
Last updated 2026-06-11 15:58:07
OperationalA web-based portal to interact with, monitor, and manage MetaKube Kubernetes clusters (CBK, DBL, FES). Includes the API of the web-portal.
View Details -
OpenStack Cloud - Horizon
Last updated 2026-06-11 15:58:07
OperationalWeb-based OpenStack dashboard for accessing compute, storage and networking services.
View Details -
OpenStack Cloud - Identity API
Last updated 2026-06-11 15:58:07
OperationalKeystone API handling authentication and service catalog for OpenStack.
-
OpenStack Cloud - Secrets API
Last updated 2026-06-11 15:58:07
OperationalBarbican API for storing and retrieving encrypted secrets.
-
OpenStack Cloud - Designate DNS API
Last updated 2026-09-24 12:57:03
OperationalDesignate API for managing DNS zones and records.
-
DBaaS - Database as a Service
Last updated 2026-10-20 17:57:59
OperationalManaged relational database offering with automated backups, scaling, and updates.
-
OpenStack Cloud - API
Last updated 2026-06-11 15:58:07
OperationalUnified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.
-
Compute
Last updated 2026-10-20 17:23:59
OperationalProvides virtual machine provisioning and lifecycle management via OpenStack Nova.
-
Network
Last updated 2026-06-11 15:58:07
OperationalHandles virtual networking, routing, and load balancing through OpenStack Neutron.
-
Block Storage
Last updated 2026-10-20 17:24:00
OperationalOffers persistent block storage volumes via OpenStack Cinder.
-
Object Storage (S3)
Last updated 2026-10-20 17:24:01
OperationalScalable S3-compatible object storage service.
-
MetaKube - Cluster Nodes
Last updated 2026-06-11 15:58:07
OperationalKubernetes worker nodes that run container workloads in the MetaKube cluster.
-
OaaS - Observability as a Service
Last updated 2026-06-11 15:58:07
OperationalCollects logs, metrics, and traces, delivering dashboards and alerting.
-
DBaaS - Database as a Service
Last updated 2026-06-11 15:58:07
OperationalManaged relational database offering with automated backups, scaling, and updates.
-
OpenStack Cloud - API
Last updated 2026-06-11 15:58:07
OperationalUnified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.
-
Compute
Last updated 2026-06-11 15:58:07
OperationalProvides virtual machine provisioning and lifecycle management via OpenStack Nova.
-
Network
Last updated 2026-06-11 15:58:07
OperationalHandles virtual networking, routing, and load balancing through OpenStack Neutron.
-
Block Storage
Last updated 2026-06-11 15:58:07
OperationalOffers persistent block storage volumes via OpenStack Cinder.
-
Object Storage (S3)
Last updated 2026-06-11 15:58:07
OperationalScalable S3-compatible object storage service.
-
MetaKube - Cluster Nodes
Last updated 2026-06-11 15:58:07
OperationalKubernetes worker nodes that run container workloads in the MetaKube cluster.
-
OaaS - Observability as a Service
Last updated 2026-06-11 15:58:07
OperationalCollects logs, metrics, and traces, delivering dashboards and alerting.
-
MetaKube - Cluster Nodes
Last updated 2026-06-11 15:58:07
OperationalKubernetes worker nodes that run container workloads in the MetaKube cluster.
-
OpenStack Cloud - API
Last updated 2026-06-11 15:58:07
OperationalUnified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.
-
Compute
Last updated 2026-06-11 15:58:07
OperationalProvides virtual machine provisioning and lifecycle management via OpenStack Nova.
-
Network
Last updated 2026-06-11 15:58:07
OperationalHandles virtual networking, routing, and load balancing through OpenStack Neutron.
-
Block Storage
Last updated 2026-06-11 15:58:07
OperationalOffers persistent block storage volumes via OpenStack Cinder.
-
Object Storage (S3)
Last updated 2026-06-11 15:58:07
OperationalScalable S3-compatible object storage service.
-
MetaKube - Cluster Nodes
Last updated 2026-06-11 15:58:07
OperationalKubernetes worker nodes that run container workloads in the MetaKube cluster.
-
OpenStack Cloud - API
Last updated 2026-06-11 15:58:07
OperationalUnified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.
-
Compute
Last updated 2026-06-11 15:58:07
OperationalProvides virtual machine provisioning and lifecycle management via OpenStack Nova.
-
Network
Last updated 2026-06-11 15:58:07
OperationalHandles virtual networking, routing, and load balancing through OpenStack Neutron.
-
Block Storage
Last updated 2026-06-11 15:58:07
OperationalOffers persistent block storage volumes via OpenStack Cinder.
-
Object Storage (S3)
Last updated 2026-06-11 15:58:07
OperationalScalable S3-compatible object storage service.
-
MetaKube - Cluster Nodes
Last updated 2026-07-14 11:17:08
OperationalKubernetes worker nodes that run container workloads in the MetaKube cluster.
-
OpenStack Cloud - API
Last updated 2026-07-14 11:17:12
OperationalUnified OpenStack API endpoint (Nova, Cinder, Neutron, etc.) for resource operations.
-
Compute
Last updated 2026-07-14 11:17:16
OperationalProvides virtual machine provisioning and lifecycle management via OpenStack Nova.
-
Network
Last updated 2026-07-14 11:17:20
OperationalHandles virtual networking, routing, and load balancing through OpenStack Neutron.
-
Block Storage
Last updated 2026-07-14 11:17:24
OperationalOffers persistent block storage volumes via OpenStack Cinder.
-
Object Storage (S3)
Last updated 2026-07-14 11:17:28
OperationalScalable S3-compatible object storage service.
Planned Maintenance
See Affected Components
| Component Group | Name | Status |
|---|---|---|
| Global Services | Technical Support | Operational |
We want to inform you that we are going to perform maintenance on our public documentation. During this timeframe we expect no interruption in availabilty.
Affected Components:
SysEleven OpenStack Cloud, region FES
Maintenance window change from 5 February 2026 to 24 February 2026. This is a maintenance announcement for the SysEleven OpenStack Cloud. We will perform an update of the OpenStack services Network, Image and Volume. During this update, all OpenStack API services in the region will be unavailable.
Customer Impact during the Maintenance:
- OpenStack API services in region FES will be unavailable (loss of control)
- Running VMs will not be affected
- Object storage will not be affected
Customer Actions:
- no customer actions needed
- please inform us if you notice any irregularities
Affected Components:
SysEleven Dashboard
Our internal management infrastructure will be updated on Monday (23.02.2026) between 10:00 and 14:00 h (CET). A Short downtime for the MetaKube Dashboard (dashboard.syseleven.de) is expected during maintenance window.
Customer Impact during the Maintenance:
- Several possible short interruptions of the availability for the MetaKube Dashboard (dashboard.syseleven.de)
Customer Actions:
- no customer actions needed
- please inform us if you notice any irregularities
Affected Components:
Core Routers, region HAM
In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 12:00 CET until 18:00 CET on Tuesday, 17 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.
Customer Impact during the Maintenance:
- HAM: increased latency
Customer Actions:
- No customer actions needed
- Please inform us if you notice any irregularities
Affected Components:
Core Routers, region DUS
In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 21:00 CET on Thursday, 5 February 2026 until 02:00 CET on Friday, 6 February 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.
Customer Impact during the Maintenance:
- DUS: increased latency
Customer Actions:
- No customer actions needed
- Please inform us if you notice any irregularities
Affected Components:
MetaKube Platform, all regions
Scheduled maintenance of the MetaKube platform in all regions
- Small update to MetaKube infrastructure
Customer Impact during the maintenance:
- Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
- Running workloads will not be affected
- Network availability will not be affected
- Storage availability will not be affected
Customer Actions:
- No customer actions needed
- Please inform us if you notice any irregularities
Affected Components:
SysEleven OpenStack Cloud in region HAM1
We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.
Customer Impact during the Maintenance:
- OpenStack API services in region HAM1 will be unavailable (loss of control)
- Running VMs will not be affected
- Object storage will not be affected
Customer Actions:
- No customer actions needed
- Please inform us if you notice any irregularities
Affected Components:
SysEleven OpenStack Cloud Networking in region DBL
We will perform maintenance on networking gateways.
Customer Impact during the Maintenance:
- Interruption of connectivity of virtual machines of up to 2 minutes
- VPN connections could be interrupted for up to 2 minutes
Customer Actions:
- no customer actions needed
- please inform us if you notice any irregularities
Affected Components:
SysEleven OpenStack Cloud Networking in region CBK
We will perform maintenance on networking gateways.
Customer Impact during the Maintenance:
- Interruption of connectivity of virtual machines of up to 2 minutes
- VPN connections could be interrupted for up to 2 minutes
Customer Actions:
- no customer actions needed
- please inform us if you notice any irregularities
Update:
23 Jan 2026, 00:25 CET
There were unexpected network issues during 23:56 - 00:10 which caused some VMs to experience a longer downtime, we are sorry for the inconvenience
Affected Components:
SysEleven OpenStack Cloud Networking in region FES
We will perform maintenance on networking gateways.
Customer Impact during the Maintenance:
- Two expected interruptions of external connectivity of virtual machines of up to 20 seconds
- VPN connections could be interrupted twice for up to 20 seconds
Customer Actions:
- no customer actions needed
- please inform us if you notice any irregularities
Affected Components:
SysEleven OpenStack Cloud in region DUS2
We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.
Customer Impact during the Maintenance:
- OpenStack API services in region DUS2 will be unavailable (loss of control)
- Running VMs will not be affected
- Object storage will not be affected
Customer Actions:
- No customer actions needed
- Please inform us if you notice any irregularities
Affected Components:
Core Routers, region FES
In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Monday, 19 January 2026 until 02:00 CET on Tuesday, 20 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.
Customer Impact during the Maintenance:
- FES: increased latency
Customer Actions:
- No customer actions needed
- Please inform us if you notice any irregularities
Affected Components:
Core Routers, region DUS
In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the DUS location during a maintenance window from 11:30 CET on Friday, 16 January 2026 until 12:00 CET.
Customer Impact during the Maintenance:
- DUS: reduced redundancy
Customer Actions:
- No customer actions needed
- Please inform us if you notice any irregularities
Affected Components:
SysEleven OpenStack Cloud Networking in region DUS2
We will perform maintenance on networking gateways.
Customer Impact during the Maintenance:
- Several short interruptions of external network connectivity up to 10 seconds each
- VPN connections could be interrupted for up to 10 seconds
Customer Actions:
- no customer actions needed
- please inform us if you notice any irregularities
26.03.2026
Fixed
6 months ago —Incident resolved.
Affected Components:
SysEleven Stack, region FES
Description:
A change in configuration caused an unexpected network outage for the region for ~2 minutes
Customer Impact:
Connectivity is restricted
05.03.2026
Fixed
7 months ago —Incident resolved.
Affected Components:
SysEleven Stack, region HAM1
Occurring errors are currently being investigated.
Customer Impact:
Some compute nodes showed performance issues. They are being drained sequentially to avoid impact on workloads. Feel free to reach out to us in case of questions!
04.03.2026
Fixed
7 months ago —Incident resolved.
Affected Components:
SysEleven Stack, region DUS2
Occurring errors are currently being investigated.
Customer Impact:
Performance degradation of certain hardware nodes causing VMs to be slower
Update : 2026-03-04 17:50 UTC+01:00 (CET)
Mitigation is taking effect, VMs are sequentially getting migrated towards new targets without the performance issues. This will take a bit longer to not make the current impact more severe
14.02.2026
Fixed
8 months ago —Incident resolved.
Affected Components:
Uplink ISP mitigating DDOS, side effects for reachability of any resources hosted by SysEleven.
22:30 ISP deployed countermeasures. Problems aren't noticeable anymore.
29.01.2026
Fixed
8 months ago —Incident resolved.
Affected Components:
SysEleven Stack, region DBL
Occurring errors are currently being investigated.
Fixed
8 months ago —Incident resolved.
Affected Components:
SysEleven Stack, region CBK
Occurring errors are currently being investigated.
Fixed
8 months ago —Incident resolved.
Affected Components:
SysEleven Stack, region FES
Occurring errors are currently being investigated.
Customer Impact: Connectivity is restricted
19.01.2026
Fixed
9 months ago —Incident resolved.
Affected Components:
SysEleven Stack, region DUS2
Occurring errors are currently being investigated.
Customer Impact: Connectivity is restricted
08.01.2026
Fixed
9 months ago —Incident resolved.
Affected Components:
network in all regions
We are facing Network / DNS issues in CBK, DBL, FES, DUS and HAM. We are investigating.
Update:
17:26
Services are running, network connectivity from outside have issues. Still investigating the network issues. Next update latest 18:00
Update:
17:48
All systems are back to normal, still investigating
Update:
17:50
Incident is over