All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven STACK announcement (DUS2)

Affected Components: SysEleven Stack Networking in region DUS2

Scheduled Start: 30 Jan 2025, 22:00 CET

Scheduled End: 31 Jan 2025, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud networking SDN.

Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (HAM1)

Affected Components: SysEleven Stack Networking in region HAM1

Scheduled Start: 3 Feb 2025, 22:00 CET

Scheduled End: 4 Feb 2025, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud networking SDN.

Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (FES)

Affected Components: SysEleven Stack Networking in region FES

Scheduled Start: 10 Feb 2025, 22:00 CET

Scheduled End: 11 Feb 2025, 02:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud networking SDN.

Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 30 seconds each
  • VPN connections could be interrupted for up to 10 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 9th November 2024

No incidents reported

Friday 8th November 2024

No incidents reported

Thursday 7th November 2024

No incidents reported

Wednesday 6th November 2024

No incidents reported

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

No incidents reported

Sunday 3rd November 2024

No incidents reported

Saturday 2nd November 2024

No incidents reported

Friday 1st November 2024

No incidents reported

Thursday 31st October 2024

No incidents reported

Wednesday 30th October 2024

INCIDENT: SysEleven STACK API issues

Affected Components: SysEleven Stack API

Incident Start: 2024-10-30 09:30 CET

Incident End: 2024-10-30 12:05 CET

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 10:40

We are still investigating the situation and are in contact with our external network provider to further analyze the problems.

Update: 11:30

The issue has been identified, we are waiting for our external network provider to further fix the situation.

Update: 12:05

The issue has been resolved.

Tuesday 29th October 2024

No incidents reported

Monday 28th October 2024

No incidents reported

Sunday 27th October 2024

No incidents reported

Saturday 26th October 2024

No incidents reported

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

No incidents reported

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported

Saturday 19th October 2024

No incidents reported

Friday 18th October 2024

No incidents reported

Thursday 17th October 2024

No incidents reported

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

No incidents reported

Monday 14th October 2024

No incidents reported

Sunday 13th October 2024

No incidents reported

Saturday 12th October 2024

No incidents reported

Friday 11th October 2024

No incidents reported

Thursday 10th October 2024

Network INCIDENT: SysEleven STACK issues in region HAM1

Affected Components: SysEleven Stack, region HAM1

Incident Start: 2024-10-10 23:55 Incident End: 2024-10-11 00:00

Description:

  • Occurring errors were investigated.

Customer Impact:

  • Connectivity was restricted

Update: 01:00

  • We can observe further short term issues with the HAM1 region connectivity, the provider is aware of the issues and is currently investigating the situation

Update: 01:30

  • The network provider is proceeding with a network maintenance until 05:00, we are on standby