Past Incidents

Affected Components: SysEleven Stack API

Incident Start: 2024-10-30 09:30 CET

Incident End: 2024-10-30 12:05 CET

Description:

• Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 10:40

We are still investigating the situation and are in contact with our external network provider to further analyze the problems.

Update: 11:30

The issue has been identified, we are waiting for our external network provider to further fix the situation.

Update: 12:05

The issue has been resolved.

Affected Components: SysEleven Stack, region HAM1

Incident Start: 2024-10-10 23:55 Incident End: 2024-10-11 00:00

Description:

• Occurring errors were investigated.

Customer Impact:

• Connectivity was restricted

Update: 01:00

• We can observe further short term issues with the HAM1 region connectivity, the provider is aware of the issues and is currently investigating the situation

Update: 01:30

• The network provider is proceeding with a network maintenance until 05:00, we are on standby

Affected Components: SysEleven Stack Network, region DBL

Incident Start: 2024-10-01 14:17 UTC+02:00 (CEST)

Incident End: 2024-10-01 14:34 UTC+02:00 (CEST)

Description:

At the moment, we are facing issues with the Network in Region DBL.

Customer Impact:

• Network performance issue

Update: 2024-10-01 14:34 UTC+02:00 (CEST)

The incident is over, and all services are operational.