Past Incidents

Affected Components: SysEleven Stack in region FES

Scheduled Start: 23 Oct 2023, 22:00 CEST

Scheduled End: 24 Oct 2023, 00:00 CEST

State: COMPLETED

Description:

This is a maintenance announcement for region FES. We will update the operating system on the controller server.

Customer Impact during the Maintenance:

• OpenStack API is expected to be down.

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack Ceph Object Storage, region FES

Incident Start: 18th Sept. 2023/14:51

Incident End: 18th Sept. 2023/15:33

Description:

At the moment we are facing issues with the Ceph Object Storage in Region FES.

Customer Impact:

• Writing or reading of objects in our Ceph Object Storage in region FES is impaired.
• The Quobyte Object Storage in region FES is currently not affected.

Update 15:33 :

• The Ceph Object Storage is recovering.

Affected Components: MetaKube Platform, all regions

Scheduled Start: 17. Oct. 2023 / 18:00 CEST

Scheduled End: 17. Oct. 2023 / 21:00 CEST

State: DONE

Description:

• Scheduled maintenance of the MetaKube platform in all regions

Customer Impact during the Maintenance:

It is possible that various functions of the control plane are unavailable for brief periods.

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack API, all regions

Incident Start: 2023-10-06 12:09

Incident End: 2023-10-06 12:25

Description:

• Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 12:25

The API is generally working again (with a concurring incident of smaller scope still persisting, see separate entry).