All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven STACK announcement (DUS2)

Affected Components: SysEleven Stack Networking in region DUS2

Scheduled Start: 30 Jan 2025, 22:00 CET

Scheduled End: 31 Jan 2025, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud networking SDN.

Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (HAM1)

Affected Components: SysEleven Stack Networking in region HAM1

Scheduled Start: 3 Feb 2025, 22:00 CET

Scheduled End: 4 Feb 2025, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud networking SDN.

Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 28th September 2023

No incidents reported

Wednesday 27th September 2023

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 27th Sept. 2023/03:23 pm

Incident End: 27th Sept. 2023/03:58 pm

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Managing (creating/deleting/attaching/detaching) block storage (cinder) volumes may fail or is not possible at all. Volumes in continuous use are not affected.
  • Creating new instances may also fail.

Update: 03:58 pm: Services have been restarted, we are checking functionality.

Update: 04:03 pm: Affected services are restored, we are cleaning up some side-effects that occured during the incident. All newly triggered actions should succeed again.

Update: 04:16 pm: All services are verified to be fully operational again.

Tuesday 26th September 2023

No incidents reported

Monday 25th September 2023

No incidents reported

Sunday 24th September 2023

No incidents reported

Saturday 23rd September 2023

No incidents reported

Friday 22nd September 2023

No incidents reported

Thursday 21st September 2023

No incidents reported

Wednesday 20th September 2023

No incidents reported

Tuesday 19th September 2023

No incidents reported

Monday 18th September 2023

No incidents reported

Sunday 17th September 2023

No incidents reported

Saturday 16th September 2023

No incidents reported

Friday 15th September 2023

No incidents reported

Thursday 14th September 2023

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Sept. 2023/14:48

Incident End: 14th Sept. 2023/15:05

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update:15:08

A SDN component on one of the network gateways of the CBK region crashed and did not restart correctly. This caused further network issues in the whole CBK cluster. Another restart of the SDN component was triggered manually to bring back normal service.

Update:15:09 We consider the incident as resolved. Please contact us if you still experience problems.

Wednesday 13th September 2023

No incidents reported

Tuesday 12th September 2023

No incidents reported

Monday 11th September 2023

No incidents reported

Sunday 10th September 2023

No incidents reported

Saturday 9th September 2023

No incidents reported

Friday 8th September 2023

No incidents reported

Thursday 7th September 2023

No incidents reported

Wednesday 6th September 2023

No incidents reported

Tuesday 5th September 2023

No incidents reported

Monday 4th September 2023

No incidents reported

Sunday 3rd September 2023

No incidents reported

Saturday 2nd September 2023

No incidents reported

Friday 1st September 2023

No incidents reported

Thursday 31st August 2023

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 31th Aug. 2023/14:15

Incident End: 31th Aug. 2023/15:00

Description:

  • We are seeing problems with the Cinder Volume services as well as Nova API services. The Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update:15:00

We brought back the failed services, control over resources is back, we are observing the situation and search for the root cause

Wednesday 30th August 2023

No incidents reported