Past Incidents

Affected Components: MetaKube control planes (all regions)

Scheduled Start: 22. Aug. 2023/06:00 pm Scheduled End: 22. Aug. 2023/09:00 pm

State: COMPLETED

Description:

We will carry out an important update of our infrastructure.

Customer Impact during the Maintenance:

It is possible that various functions of the control plane are unavailable for brief periods.

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 15 Aug 2023, 22:00 CEST

Scheduled End: 16 Aug 2023, 01:00 CEST

State: COMPLETED

Description:

We will perform an emergency maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of external connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack LBaaS API (Octavia), region DBL

Incident Start: 9 Aug 2023 15:00

Description:

• Creating octavia load balancers failed in region DBL. Updating existing load balancers brought them into an immutable state ("PENDING_UPDATE") after the update failed.

Customer Impact:

• Creating or updating octavia load balancers failed

Update: 18:30

Creating and updating load balancers is possible again. Some load balancers that became stuck in the PENDING_UPDATE state will be repaired now.

Update: 19:45

The load balancers that were stuck in PENDING_UPDATE have been repaired. The octavia LBaaS service is now fully functional again.

Affected Components: SysEleven Stack, region CBK

Incident Start: 08 Aug. 2023 19:45

Description:

• Occurring errors are currently being investigated.

Customer Impact:

• Connectivity is restricted

Update: 20:00

The SDN of the CBK region had a sudden load spike, it was a short term disruption. We are investigating the root cause.

Affected Components: F5 Load-Balancer Site BKI

Scheduled Start: 26. Jul. 2023 / 04:00 am

Scheduled End: 26. Jul. 2023 / 05:00 am

State: COMPLETED

Description:

• Scheduled fail-over to our new F5 load balancer Hardware

Customer Impact during the Maintenance:

• Loss of all active connections, which should re-connect instantly.