Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 14 Nov 2024, 22:00 CET

Scheduled End: 15 Nov 2024, 01:00 CET

State: SCHEDULED

Description:

We will perform an emergency maintenance on networking gateways in order to improve performance settings.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 13th July 2023

Compute INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: **13th July. 2023/08:00

Description:

  • We see problems with spawning VMs using localstorage flavors.
  • Occurring errors are currently being investigated.

Customer Impact:

  • Spawning VMs with localstorage (l1.*) flavors can currently fail.

Update:

  • 15:00 : After a long debugging session, we identified the root cause and directly fixed it in place. We are extending our monitoring to cover up the newly identified problems.

Wednesday 12th July 2023

No incidents reported

Tuesday 11th July 2023

No incidents reported

Monday 10th July 2023

No incidents reported

Sunday 9th July 2023

No incidents reported

Saturday 8th July 2023

No incidents reported

Friday 7th July 2023

No incidents reported

Thursday 6th July 2023

No incidents reported

Wednesday 5th July 2023

No incidents reported

Tuesday 4th July 2023

No incidents reported

Monday 3rd July 2023

MAINTENANCE: MetaKube Platform Load Balancers, scheduled 1 year ago

Affected Components: MetaKube Platform

Scheduled Start: 03. Jul. 2023 / 07:00 pm

Scheduled End: 03. Jul. 2023 / 09:00 pm

State: COMPLETED

Description:

  • Scheduled maintenance of the MetaKube platform
  • Replacing Load Balancers in front of cluster apiservers

Customer Impact during the Maintenance:

  • Timouts to the Kubernetes Control Plane possible

Sunday 2nd July 2023

No incidents reported

Saturday 1st July 2023

No incidents reported

Friday 30th June 2023

No incidents reported

Thursday 29th June 2023

No incidents reported

Wednesday 28th June 2023

No incidents reported

Tuesday 27th June 2023

Control Plane Services (SysEleven - CBK) INCIDENT: Possible intermittent Control Plane degradation for MetaKube clusters in DBL & CBK

Affected Components: MetaKube, Control Planes, DBL & CBK

Incident Start: 27th June. 2023/11:45 am

Description:

Some individual control plane components (not apiserver or etcd) may be down for some clusters for a few minutes. We're investigating the cause.

Update:

The issues were caused by slow Pod start up on newly provisioned Nodes during a node rollover in our infrastructure. All nodes have been replaced and the issues are gone.

We will investigate the root cause.

Monday 26th June 2023

No incidents reported

Sunday 25th June 2023

No incidents reported

Saturday 24th June 2023

No incidents reported

Friday 23rd June 2023

No incidents reported

Thursday 22nd June 2023

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 22 Jun. 2022/14:48 Incident End: 22 Jun. 2022/15:20

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
Incident: MetaKube in region FES

Affected Components: MetaKube Platform, region FES

Start: 22.06. 2023 / 14:15 pm END: 22.06. 2023 / 15:05 pm

Description:

  • Control Plane components might have been restarted because of a faulty node.

Possible customer impact:

  • No cluster updates possible
  • Timouts to the Kubernetes Control Plane possible
  • Running workloads are not affected, unless they are directly dependent on the API Server
  • Network availability is not affected
  • Storage availability is not affected

UPDATE 15:05

All control plane pods are running again. We will continue to watch the situation.

UPDATE 15:45

No further problems detected.

API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 22nd Jun 2023/10:06 am Incident End: 22nd Jun 2023/10:28 am

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 10:28 am

We fixed the root cause of the API problems, functionality is back. We are observing the situation.

Wednesday 21st June 2023

No incidents reported

Tuesday 20th June 2023

No incidents reported

Monday 19th June 2023

No incidents reported

Sunday 18th June 2023

No incidents reported

Saturday 17th June 2023

No incidents reported

Friday 16th June 2023

No incidents reported

Thursday 15th June 2023

No incidents reported

Wednesday 14th June 2023

No incidents reported