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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 12 Nov 2024, 22:00 CET

Scheduled End: 13 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Sunday 2nd July 2023

No incidents reported

Saturday 1st July 2023

No incidents reported

Friday 30th June 2023

No incidents reported

Thursday 29th June 2023

No incidents reported

Wednesday 28th June 2023

No incidents reported

Tuesday 27th June 2023

Control Plane Services (SysEleven - CBK) INCIDENT: Possible intermittent Control Plane degradation for MetaKube clusters in DBL & CBK

Affected Components: MetaKube, Control Planes, DBL & CBK

Incident Start: 27th June. 2023/11:45 am

Description:

Some individual control plane components (not apiserver or etcd) may be down for some clusters for a few minutes. We're investigating the cause.

Update:

The issues were caused by slow Pod start up on newly provisioned Nodes during a node rollover in our infrastructure. All nodes have been replaced and the issues are gone.

We will investigate the root cause.

Monday 26th June 2023

No incidents reported

Sunday 25th June 2023

No incidents reported

Saturday 24th June 2023

No incidents reported

Friday 23rd June 2023

No incidents reported

Thursday 22nd June 2023

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 22 Jun. 2022/14:48 Incident End: 22 Jun. 2022/15:20

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
Incident: MetaKube in region FES

Affected Components: MetaKube Platform, region FES

Start: 22.06. 2023 / 14:15 pm END: 22.06. 2023 / 15:05 pm

Description:

  • Control Plane components might have been restarted because of a faulty node.

Possible customer impact:

  • No cluster updates possible
  • Timouts to the Kubernetes Control Plane possible
  • Running workloads are not affected, unless they are directly dependent on the API Server
  • Network availability is not affected
  • Storage availability is not affected

UPDATE 15:05

All control plane pods are running again. We will continue to watch the situation.

UPDATE 15:45

No further problems detected.

API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 22nd Jun 2023/10:06 am Incident End: 22nd Jun 2023/10:28 am

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 10:28 am

We fixed the root cause of the API problems, functionality is back. We are observing the situation.

Wednesday 21st June 2023

No incidents reported

Tuesday 20th June 2023

No incidents reported

Monday 19th June 2023

No incidents reported

Sunday 18th June 2023

No incidents reported

Saturday 17th June 2023

No incidents reported

Friday 16th June 2023

No incidents reported

Thursday 15th June 2023

No incidents reported

Wednesday 14th June 2023

No incidents reported

Tuesday 13th June 2023

MAINTENANCE: SysEleven STACK announcement (DBL), scheduled 1 year ago

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 13 Jun 2023, 22:00 CEST

Scheduled End: 14 Jun 2023, 00:00 CEST

State: FINISHED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 12th June 2023

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 1 year ago

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 12 Jun 2023, 22:00 CEST

Scheduled End: 13 Jun 2023, 00:00 CEST

State: FINISHED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Sunday 11th June 2023

No incidents reported

Saturday 10th June 2023

No incidents reported

Friday 9th June 2023

No incidents reported

Thursday 8th June 2023

No incidents reported

Wednesday 7th June 2023

MAINTENANCE: MetaKube Platform All Regions, scheduled 1 year ago

Affected Components: MetaKube Platform

Scheduled Start: 07. June 2023 / 19:00 CEST

Scheduled End: 08. June 2023 / 01:00 CEST

State: FINISHED

Description:

  • Scheduled maintenance of the MetaKube platform

Customer Impact during the Maintenance:

  • Short timouts to the Kubernetes Control Plane possible
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

UPDATE 23:45

The maintenance has been finished successfully.

MAINTENANCE: PVC Managed Hosting Platform/BKI announcement, scheduled 1 year ago

Affected Components: PVC Managed Hosting Platform, region BKI

Scheduled Start: 07. June 2023 00:00 am Scheduled End: 07. June 2023 07:00 am

State: SCHEDULED

Description:

we will perform a maintenance on a list of hardware components at our datacenter location Berlin Kitzingstraße on Wdnesday, June 7 2023, between 0 and 7 a.m. .

Customer Impact during the Maintenance:

During the installation of updates and necessary server reboots there will be interruptions in the availability of systems.

All customers have been informed about affected systems.

Customer Actions:

  • Please inform us if you notice any irregularities after the maintenance
Network INCIDENT: F5 Load-Balancer in BKI

We are experiencing Issues with the WAF of the F5 Loadbalancers in BKI.

The issue is currently beeing investigated.

Update (12:25h) : We found an issue and applied a workaround, impacted websites should be recovering now.

Update (13:21h): We are continuing to investigate the issue, the workaround will remain in place until a solution is available.

Update 8th June (14:30) The incident has been resolved and all impacted customers have been contacted accordingly

Tuesday 6th June 2023

MAINTENANCE: PVC Managed Hosting Platform/BLU announcement, scheduled 1 year ago

Affected Components: PVC Managed Hosting Platform, region BLU

Scheduled Start: 06. June 2023 00:00 am Scheduled End: 06. June 2023 07:00 am

State: FINISHED

Description:

we will perform a maintenance on a list of hardware components at our datacenter location Berlin Lützowstraße on Tuesday, June 6 2023, between 0 and 7 a.m. .

Customer Impact during the Maintenance:

During the installation of updates and necessary server reboots there will be interruptions in the availability of systems.

All customers have been informed about affected systems.

Customer Actions:

  • Please inform us if you notice any irregularities after the maintenance

Monday 5th June 2023

No incidents reported

Sunday 4th June 2023

No incidents reported

Saturday 3rd June 2023

No incidents reported