Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)
We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.
Managed Platform (PVC) failure in a hardware node in DC blu1
Our Monitoring identified a hardware node failure.
Affected customers are being notified via E-Mail. If interaction is required customers will be notified individually.
Please contact us via e-mail or phone if you encountered problems but did not receive any mail.
Tuesday 30th August 2022
No incidents reported
Monday 29th August 2022
code.syseleven.de unavailable
Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.
Update 13:30: The issue has been fixed and the site is available again. We are still monitoring the system.
We are currently experiencing issues with code.syseleven.de. Currently the site is inaccesible. We identified the issue and are working on a fix.
SysEleven Cloudobserver unavailable
Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.
Update 13:35 The issue has been fixed and the system is fully available again. We are still monitoring it.
We are currently experiencing issues with the Cloudobserver, causing some missing trending data. We identified the problem and are working to resolve the issue.
Sunday 28th August 2022
No incidents reported
Saturday 27th August 2022
No incidents reported
Friday 26th August 2022
No incidents reported
Thursday 25th August 2022
No incidents reported
Wednesday 24th August 2022
No incidents reported
Tuesday 23rd August 2022
No incidents reported
Monday 22nd August 2022
No incidents reported
Sunday 21st August 2022
No incidents reported
Saturday 20th August 2022
No incidents reported
Friday 19th August 2022
No incidents reported
Thursday 18th August 2022
No incidents reported
Wednesday 17th August 2022
No incidents reported
Tuesday 16th August 2022
No incidents reported
Monday 15th August 2022
No incidents reported
Sunday 14th August 2022
No incidents reported
Saturday 13th August 2022
No incidents reported
Friday 12th August 2022
No incidents reported
Thursday 11th August 2022
No incidents reported
Wednesday 10th August 2022
No incidents reported
Tuesday 9th August 2022
SysEleven Stack DNS APIFixed: DNS resolution appears to be impaired
Fixed:
Our external DNS resolution has been restored
Previous Message:
Our DNS resolution is currently experiencing a major outage. We are investigating the issue. Due to this circumstance, further service outages may occur. Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline.
Our gitlab instance code.syseleven.de is also affected by the outage.
Fixed: Issues with SysEleven Observer (aka Grafana)
Issues with Cortex which results in reduced or no metrics in customers Grafana Dashboards (SysEleven Observer).
We are investigating the issue.
Update: 09:32h
The issue has been fixed and metrics are being written and are viewable again.
However, metrics between ~02:00AM and 09:30AM of today will not be available.
If you still experience issues, please contact us via e-mail or phone.
Monday 8th August 2022
FIXED: Major Incident - Internal DNS Resolving
This issue is resolved.
We experienced several major outages associated with internal DNS resolution issues.
Should you have been affected, please open a ticket in our ticket system.
NFSFIXED: Managed Platform NFS partial outage in DC BLU1
This is fixed.
We experienced a service failure in our central storage appliance in our datacenter Berlin . This may have lead to problems in accessing NFS shares.
Managed Platform NFS partial outage in DC BKI1
This is fixed.
We experienced a service failure in our central storage appliance in our datacenter Berlin . This may have lead to problems in accessing NFS shares.
