Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)
We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.
This issue is resolved.
We experienced several major outages associated with internal DNS resolution issues.
Should you have been affected, please open a ticket in our ticket system.
NFSFIXED: Managed Platform NFS partial outage in DC BLU1
This is fixed.
We experienced a service failure in our central storage appliance in our datacenter Berlin . This may have lead to problems in accessing NFS shares.
Managed Platform NFS partial outage in DC BKI1
This is fixed.
We experienced a service failure in our central storage appliance in our datacenter Berlin . This may have lead to problems in accessing NFS shares.
Sunday 7th August 2022
No incidents reported
Saturday 6th August 2022
No incidents reported
Friday 5th August 2022
Fixed: External DNS provider is currently impaired
This incident has been resolved.
Past message:
Our DNS provider is currently experiencing a major outage.
We are investigating the issue. Due to this circumstance, further service outages may occur.
Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline.
Fixed: SysEleven Stack Object Storage issues in all regions
Potentially due to the previous DNS resolving problems we are facing issues with the Object Storage in all regions. At the moment it is possible that objects can't be read or written.
We will keep you informed and apologise for any inconveniences.
Thursday 4th August 2022
No incidents reported
Wednesday 3rd August 2022
Virtual MachinesManaged Platform (PVC) failure of multiple hardware nodes
Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.
Please contact us via e-mail or phone if you encountered problems but did not receive any mail.
Update 16:30: All hardware nodes are running again. We are currently working on resolving all remaining alerts.
Update 16:50: All websites are reachable and working again. We are still working on some remaining minor problems and follow up tasks.
Tuesday 2nd August 2022
No incidents reported
Monday 1st August 2022
Control Plane Services (SysEleven - DBL)MetaKube: Control Plane for certain customer clusters degraded
For a number of customer clusters, the Kubernetes controller-manager and the scheduler were not functioning. Running workloads were not affected, but no scheduling decisions could be made.
Incident over: 22:30
Sunday 31st July 2022
No incidents reported
Saturday 30th July 2022
No incidents reported
Friday 29th July 2022
No incidents reported
Thursday 28th July 2022
No incidents reported
Wednesday 27th July 2022
Control Plane Services (SysEleven - FES)Metakube network issues in region FES
At the moment we are facing network issues in region FES that also affect our control plane services.
We will keep you informed and apologize for any inconveniences.
Update 12:20 : We have identified and resolved an issue and are now verifying the solution.
Update 13:05 : After a short watch time we have verified that the solution did fix the issue.
NetworkSysEleven Stack network issues in region FES
At the moment we are facing connectivitiy issues in region FES.
We will keep you informed and apologise for any inconveniences.
update Since 15:20 the issues have been resolved
Tuesday 19th July 2022
SysEleven Loginlogin.syseleven.de experiencing issues ("realm not found")
We are experiencing some issues on login via login.syseleven.de
Update: The issue was identified and fixed, login is working again
Monday 18th July 2022
No incidents reported
Sunday 17th July 2022
No incidents reported
Saturday 16th July 2022
No incidents reported
Friday 15th July 2022
No incidents reported
Thursday 14th July 2022
No incidents reported
Wednesday 13th July 2022
No incidents reported
Tuesday 12th July 2022
No incidents reported
Monday 11th July 2022
Virtual MachinesManaged Platform (PVC) failure in a hardware node in DC BKI
Our Monitoring identified a hardware node failure.
Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.
Please contact us via e-mail or phone if you encountered problems but did not receive any mail.
Update: All guest systems, including the services running on them, are available and running again. Nevertheless, we kindly ask you to check the affected systems for their full functionality.
