All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud Networking in region CBK

Scheduled Start: 24 Sept 2025, 22:00 CEST

Scheduled End: 25 Sept 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 3rd December 2020

Object storage (S3 / SEOS) SysEleven Stack issues in region DBL:

At the moment we are facing issues with the storage system (both block storage and object storage) in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 2020-12-04 00:40: The storage system recovered. We are still watching.

Update 2020-12-04 01:35: The problem is solved.

Object storage (S3 / SEOS) SysEleven Stack Object Storage issues in region DBL

At the moment we are facing issues with the Object Storage in Region DBL. At the moment it is possible that objects can't be read or written.

Update: The service is back online

We will keep you informed and apologise for any inconveniences.

Wednesday 2nd December 2020

No incidents reported

Tuesday 1st December 2020

SysEleven Stack API issues in Region DBL/CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

The problem is identified and we work on a fix.

Update 15:08 : We fixed the issue accordingly

We apologise for any inconveniences.

Monday 30th November 2020

No incidents reported

Sunday 29th November 2020

No incidents reported

Saturday 28th November 2020

No incidents reported

Friday 27th November 2020

No incidents reported

Thursday 26th November 2020

No incidents reported

Wednesday 25th November 2020

No incidents reported

Tuesday 24th November 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 16:30 : We identified the issue and fixed it accordingly

Monday 23rd November 2020

No incidents reported

Sunday 22nd November 2020

No incidents reported

Saturday 21st November 2020

No incidents reported

Friday 20th November 2020

MetaKube Dashboard / API MetaKube Cluster Creation is currently not working

The MetaKube Cluster creation is currently not working. We are investigating the problem now.

Thursday 19th November 2020

No incidents reported

Wednesday 18th November 2020

Control Plane Services (SysEleven - DBL) MetaKube etcd clusters degraded

We are currently working on restoring one etcd replica in most of our MetaKube customer clusters. We lost a local storage node in the cloud region DBL last night. We did not think this would have any customer impact as we run 5 replicas in every MetaKube Cluster. We just noticed that it is not possible to add new node deployments to existing Clusters which indeed is a problem. We are working on fixing this problem as soon as possible.

Tuesday 17th November 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region DBL

Between 17:22 and 17:27 we experienced storage issues for Object Storage and Block Storage in region DBL.

The problem was identified. We are currently observing.

The issues were fixed.

We will keep you informed and apologise for any inconveniences.

Monday 16th November 2020

No incidents reported

Sunday 15th November 2020

No incidents reported

Saturday 14th November 2020

No incidents reported

Friday 13th November 2020

No incidents reported

Thursday 12th November 2020

No incidents reported

Wednesday 11th November 2020

No incidents reported

Tuesday 10th November 2020

No incidents reported

Monday 9th November 2020

No incidents reported

Sunday 8th November 2020

No incidents reported

Saturday 7th November 2020

No incidents reported

Friday 6th November 2020

No incidents reported

Thursday 5th November 2020

No incidents reported

Wednesday 4th November 2020

No incidents reported

Tuesday 3rd November 2020

SysEleven Stack Block Storage issues in region CBK

At the moment we are facing performance issues with the distributed file system, a core component of the SysEleven Stack.

Performance of virtual machines using M1 flavors or cinder volumes might be degraded.

UPDATE 15:45: The issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de