All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Thursday 5th November 2020

SysEleven Stack network maintenance announcement for CBK, scheduled 4 years ago

Between November 05, 2020 23:00 and 00:00 (UTC +1) we will perform planned maintenance in Region CBK

We expect short network interruptions of up to 1 minute.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Tuesday 3rd November 2020

SysEleven Stack Block Storage issues in region CBK

At the moment we are facing performance issues with the distributed file system, a core component of the SysEleven Stack.

Performance of virtual machines using M1 flavors or cinder volumes might be degraded.

UPDATE 15:45: The issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region CBK

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that some virtual machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

UPDATE 03:00 CET: The issues are mostly resolved now. There might be still some performance issues left. We are working hard to resolve those too.

UPDATE 04:20 CET: The performance issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Monday 2nd November 2020

SysEleven Stack network maintenance announcement for DBL, scheduled 4 years ago

Between November 02, 2020 23:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL

UPDATE: The appointment for the maintenance has been moved to Nov. 2nd

We expect short network interruptions of up to 1 minute.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Sunday 1st November 2020

No incidents reported

Saturday 31st October 2020

No incidents reported

Friday 30th October 2020

No incidents reported

Thursday 29th October 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 11:57: The issues are now resolved. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Wednesday 28th October 2020

No incidents reported

Tuesday 27th October 2020

No incidents reported

Monday 26th October 2020

No incidents reported

Sunday 25th October 2020

No incidents reported

Saturday 24th October 2020

No incidents reported

Friday 23rd October 2020

No incidents reported

Thursday 22nd October 2020

No incidents reported

Wednesday 21st October 2020

No incidents reported

Tuesday 20th October 2020

Control Plane Services (SysEleven - DBL) Metakube control planes outage

Cluster creation takes very long, fails occasionally after rolling out updated etcd launcher architecture

Monday 19th October 2020

SysEleven Telephone SysEleven telephony

There are issues when calling SysEleven via telephone. We are investigating the issue. Please contact us via email or ticket (support@syseleven.de, https://helpdesk.syseleven.de).

Update 09:55: Service has been recovered.

Sunday 18th October 2020

No incidents reported

Saturday 17th October 2020

No incidents reported

Friday 16th October 2020

No incidents reported

Thursday 15th October 2020

No incidents reported

Wednesday 14th October 2020

No incidents reported

Tuesday 13th October 2020

No incidents reported

Monday 12th October 2020

No incidents reported

Sunday 11th October 2020

No incidents reported

Saturday 10th October 2020

No incidents reported

Friday 9th October 2020

Compute SysEleven Stack issues in region DBL

One of our local storage nodes has failed, and won't restart. All VMs on this node are currenly unavailable.

We will keep you informed and apologise for any inconveniences.

Update 12:05: The node could not be recovered, all affected VMs are gone and will be removed from your list.

API SysEleven Stack API issues in Region DBL

Between 03:00 and 04:10 we were facing issues with the Octavia API of SysEleven Stack. The Octavia API was only partially reachable. Existing running Octavia loadbalancers were not affected.

We apologise for any inconveniences.

Thursday 8th October 2020

No incidents reported

Wednesday 7th October 2020

No incidents reported

Tuesday 6th October 2020

No incidents reported

Monday 5th October 2020

No incidents reported