All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Sunday 9th December 2018

No incidents reported

Saturday 8th December 2018

No incidents reported

Friday 7th December 2018

No incidents reported

Thursday 6th December 2018

No incidents reported

Wednesday 5th December 2018

API SysEleven Stack Neutron API issues in Region DBL

We are currently seeing a slightly elevated rate of errors in the Neutron API.

Our engineers are currently looking into them and will update this status page post with more information soon.

We apologise for any inconveniences.

UPDATE 14:30: We determined the impact. The errors are impacting a very small number of attempts to launch VMs. So far only one customer is affected. We are now looking for a solution.

UPDATE 15:30: The issue also affects Neutron API performance. If you are experience any troubles, please contact cloudsupport@syseleven.de

UPDATE 16:15: The API performance issues are now resolved.

UPDATE 17:00: The API issues are fully resolved now.

Tuesday 4th December 2018

Compute SysEleven Stack issues in region DBL

Some Instances in DBL were unreachable between 10:55 and 11:03.

Update 11:05: The problem appears to be currently resolved but we are still investigating to understand the root cause.

Update 11:45: All Instances in our DBL region were affected by a loss of network.

The outage was caused by a maintenance command issued on one isolated and empty compute node that unexpectedly affected all hypervisors in the whole cluster. It raised the log level which led to our SDN agents to be overwhelmed by traffic.

We will conduct a post-mortem to find ways to prevent that error from happening again.

Monday 3rd December 2018

No incidents reported

Sunday 2nd December 2018

No incidents reported

Saturday 1st December 2018

No incidents reported

Friday 30th November 2018

No incidents reported

Thursday 29th November 2018

No incidents reported

Wednesday 28th November 2018

No incidents reported

Tuesday 27th November 2018

Compute SysEleven Stack issues in region CBK

From approximately 11h to 14h we had issues with some instances in region CBK being unavailable for up to ten minutes due to unexpected impact of a hypervisor update. We have stopped those updates and investigate how to do them without such impact.

Monday 26th November 2018

No incidents reported

Sunday 25th November 2018

No incidents reported

Saturday 24th November 2018

No incidents reported

Friday 23rd November 2018

No incidents reported

Thursday 22nd November 2018

No incidents reported

Wednesday 21st November 2018

No incidents reported

Tuesday 20th November 2018

No incidents reported

Monday 19th November 2018

No incidents reported

Sunday 18th November 2018

No incidents reported

Saturday 17th November 2018

No incidents reported

Friday 16th November 2018

No incidents reported

Thursday 15th November 2018

No incidents reported

Wednesday 14th November 2018

No incidents reported

Tuesday 13th November 2018

No incidents reported

Monday 12th November 2018

API SysEleven Stack API issues in Region CBK and DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: 15:00 The problem was found and could be fixed immediately.

Sunday 11th November 2018

No incidents reported

Saturday 10th November 2018

No incidents reported