All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 9th November 2018

No incidents reported

Thursday 8th November 2018

No incidents reported

Wednesday 7th November 2018

No incidents reported

Tuesday 6th November 2018

SysEleven Stack Block Storage issues in region CBK

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.


Update: 14:22
We identified a suspicious hardware node that slowed down the overall cluster performance. We are working to isolate that node and bring back cluster write performance.

Update: 14:23
We isolated the affected hardware and performance is back to normal. If you experience any problems please contact us.

Monday 5th November 2018

No incidents reported

Sunday 4th November 2018

No incidents reported

Saturday 3rd November 2018

No incidents reported

Friday 2nd November 2018

No incidents reported

Thursday 1st November 2018

No incidents reported

Wednesday 31st October 2018

No incidents reported

Tuesday 30th October 2018

No incidents reported

Monday 29th October 2018

No incidents reported

Sunday 28th October 2018

No incidents reported

Saturday 27th October 2018

No incidents reported

Friday 26th October 2018

No incidents reported

Thursday 25th October 2018

No incidents reported

Wednesday 24th October 2018

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 4:14: Any network connectivity issues are solved now. Reason for outage was a faulty line card.

Tuesday 23rd October 2018

No incidents reported

Monday 22nd October 2018

No incidents reported

Sunday 21st October 2018

No incidents reported

Saturday 20th October 2018

No incidents reported

Friday 19th October 2018

No incidents reported

Thursday 18th October 2018

No incidents reported

Wednesday 17th October 2018

No incidents reported

Tuesday 16th October 2018

No incidents reported

Monday 15th October 2018

Compute SysEleven Stack block storage issues in regions CBK and DBL

Today we were facing issues with the distributed file system, a core component of the SysEleven Stack.

Affected times for the region CBK

13:12 – 13:17 (MESZ)

14:32 – 14:37 (MESZ)

Affected times for the region DBL

12:05 – 12:15 (MESZ)

12:51 – 13:00 (MESZ)

13:50 – 14:00 (MESZ)

During these times it was possible that virtual machines did not respond due to IO wait. It might also have affected creating virtual machines and cinder volumes.

We will keep you informed and apologise for any inconveniences.

UPDATE 16:20

We identified that regular maintenance work on storage nodes (reboots) have indirectly caused this incident. The maintenance work is stopped until we find and resolve the root cause in close collaboration with the storage software vendor.

We will keep you informed on the results.

Sunday 14th October 2018

No incidents reported

Saturday 13th October 2018

No incidents reported

Friday 12th October 2018

No incidents reported

Thursday 11th October 2018

No incidents reported