All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Friday 11th April 2025

INCIDENT: all platforms

Affected Components: All regions

Incident Start: 2025-04-10 23:40 (CETS)

Incident End: 2025-04-11 01:08 (CETS)


Description:

We have major outage in all regions


Update: 01:01 am

Issue identified and we are working on it.


Update: 01:08 am

Issue is resolved and we are whatching it.

Thursday 10th April 2025

No incidents reported

Wednesday 9th April 2025

No incidents reported

Tuesday 8th April 2025

No incidents reported

Monday 7th April 2025

No incidents reported

Sunday 6th April 2025

No incidents reported

Saturday 5th April 2025

No incidents reported

Friday 4th April 2025

No incidents reported

Thursday 3rd April 2025

No incidents reported

Wednesday 2nd April 2025

No incidents reported

Tuesday 1st April 2025

No incidents reported

Monday 31st March 2025

No incidents reported

Sunday 30th March 2025

No incidents reported

Saturday 29th March 2025

No incidents reported

Friday 28th March 2025

No incidents reported

Thursday 27th March 2025

No incidents reported

Wednesday 26th March 2025

No incidents reported

Tuesday 25th March 2025

No incidents reported

Monday 24th March 2025

No incidents reported

Sunday 23rd March 2025

No incidents reported

Saturday 22nd March 2025

No incidents reported

Friday 21st March 2025

No incidents reported

Thursday 20th March 2025

No incidents reported

Wednesday 19th March 2025

No incidents reported

Tuesday 18th March 2025

No incidents reported

Monday 17th March 2025

SysEleven IAM INCIDENT: Partial degradation of SysEleven IAM services

We're currently investigating an issue in our IAM systems that prevents creation and deletion of projects.

  • The incident was resolved. We identified an outdated token and are taking measures to prevent this issue from arising again. We apologize for the inconvenience.

  • Sunday 16th March 2025

    No incidents reported

    Saturday 15th March 2025

    No incidents reported

    Friday 14th March 2025

    No incidents reported

    Thursday 13th March 2025

    API INCIDENT: SysEleven STACK API issues, region CBK

    Affected Components: SysEleven Stack API, region CBK

    Incident Start: 2025-03-13 14:30 Incident End: 2025-03-13 17:15


    Description:

    • Accessibility of the SysEleven Stack API is not ensured.

    Customer Impact:

    • Spawning new virtual machines (VMs) or changing existing resources is not possible.