All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Tuesday 17th October 2023

Network INCIDENT: SysEleven STACK issues in region FES

Affected Components: SysEleven Stack, region FES

Incident Start: 18th Oct. 2023/00:40

Incident End: 18th Oct. 2023/03:56

Description:

  • Occurring errors are currently being investigated.
  • During the maintenance the SDN cluster started to cause issues, we are investigating
  • API is also not available during recovery

Customer Impact:

  • Connectivity is restricted

Update: 01:48

Recovery is still ongoing, network connectivity could be restored partially

Update: 02:45

Recovery is mostly through, we are still fixing octavia loadbalancers

Update: 03:56

Last recoveries of octavia loadalancers are being finished up

Monday 16th October 2023

No incidents reported

Sunday 15th October 2023

No incidents reported

Saturday 14th October 2023

No incidents reported

Friday 13th October 2023

No incidents reported

Thursday 12th October 2023

No incidents reported

Wednesday 11th October 2023

No incidents reported

Tuesday 10th October 2023

No incidents reported

Monday 9th October 2023

No incidents reported

Sunday 8th October 2023

No incidents reported

Saturday 7th October 2023

No incidents reported

Friday 6th October 2023

SysEleven Stack Identity API INCIDENT: SysEleven STACK API issues, all regions

Affected Components: SysEleven Stack API, all regions

Incident Start: 2023-10-06 12:09

Incident End: 2023-10-06 12:25

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 12:25

The API is generally working again (with a concurring incident of smaller scope still persisting, see separate entry).

Compute INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack Compute API, region FES

Incident Start: 2023-10-06 11:33

Incident End: 2023-10-06 12:44

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) is currently likely to fail in region FES.

Update: 12:33

Due to a concurring incident with a broader scope (see separate entry) we're still investigating this particular problem.

Update: 12:44

Spawning new virtual machines (VMs) in region FES is reliably possible again.

Thursday 5th October 2023

No incidents reported

Wednesday 4th October 2023

No incidents reported

Tuesday 3rd October 2023

No incidents reported

Monday 2nd October 2023

No incidents reported

Sunday 1st October 2023

No incidents reported

Saturday 30th September 2023

No incidents reported

Friday 29th September 2023

No incidents reported

Thursday 28th September 2023

No incidents reported

Wednesday 27th September 2023

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 27th Sept. 2023/03:23 pm

Incident End: 27th Sept. 2023/03:58 pm

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Managing (creating/deleting/attaching/detaching) block storage (cinder) volumes may fail or is not possible at all. Volumes in continuous use are not affected.
  • Creating new instances may also fail.

Update: 03:58 pm: Services have been restarted, we are checking functionality.

Update: 04:03 pm: Affected services are restored, we are cleaning up some side-effects that occured during the incident. All newly triggered actions should succeed again.

Update: 04:16 pm: All services are verified to be fully operational again.

Tuesday 26th September 2023

No incidents reported

Monday 25th September 2023

No incidents reported

Sunday 24th September 2023

No incidents reported

Saturday 23rd September 2023

No incidents reported

Friday 22nd September 2023

No incidents reported

Thursday 21st September 2023

No incidents reported

Wednesday 20th September 2023

No incidents reported

Tuesday 19th September 2023

No incidents reported

Monday 18th September 2023

No incidents reported