All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Stickied Incidents

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS

Incident Start: 2025-23-07 12:23 UTC+02:00 (CEST) Incident End: 2025-23-07 16:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 30, 2025, between 08:00 and 16:00 CEST.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

Past Incidents

Monday 2nd June 2025

No incidents reported

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

API INCIDENT: SysEleven STACK API issues, region DUS2

Affected Components: SysEleven Stack API, region DUS2

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region HAM1

Affected Components: SysEleven Stack API, region HAM1

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.
API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Friday 30th May 2025

No incidents reported

Thursday 29th May 2025

No incidents reported

Wednesday 28th May 2025

Virtual Machines INCIDENT: PVC Failure of a hardware node, region bki

Affected Components: Hardware node failure, region bki

Incident Start: **2024-05-28 17:15 UTC+01:00 (CET)

Description:

  • Malfunction of a hardware node

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.

  • We solved the hardware node issue. All systems are operational again.

    • Tuesday 27th May 2025

    No incidents reported

    Monday 26th May 2025

    No incidents reported

    Sunday 25th May 2025

    No incidents reported

    Saturday 24th May 2025

    No incidents reported

    Friday 23rd May 2025

    No incidents reported

    Thursday 22nd May 2025

    No incidents reported

    Wednesday 21st May 2025

    No incidents reported

    Tuesday 20th May 2025

    Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK Block Storage issues, region cbk

    Affected Components: SysEleven Stack, Block Storage, region cbk

    Incident Start: 2025-05-20 12:46 UTC+02:00 (CEST)

    Incident End: 2025-05-20 13:30 UTC+02:00 (CEST)

    Description:

    We are facing issues with the distributed block storage system in region cbk.

    Customer Impact:

    • Reduced performance of block storage

  • No further issues were detected, incident is now over.

    • Performance of block storage is restored since 13:20 UTC+02:00 (CEST)
    • We are watching the situation

    • Monday 19th May 2025

    No incidents reported

    Sunday 18th May 2025

    No incidents reported

    Saturday 17th May 2025

    No incidents reported

    Friday 16th May 2025

    No incidents reported

    Thursday 15th May 2025

    No incidents reported

    Wednesday 14th May 2025

    No incidents reported

    Tuesday 13th May 2025

    No incidents reported

    Monday 12th May 2025

    No incidents reported

    Sunday 11th May 2025

    No incidents reported

    Saturday 10th May 2025

    No incidents reported

    Friday 9th May 2025

    SysEleven Database as a Service API INCIDENT: Database as a Service connectivity issues, region dus2

    Affected Components: DBaaS in dus2

    Incident Start: 2025-05-09 12:00 UTC+02:00 (CEST)
    Incident End: 2025-05-09 12:10 UTC+02:00 (CEST)

    Description:

    • We are currently seeing connectivity issues with DBaaS in our dus2 region

    Customer Impact:

    • Databases in dus2 are partly unreachable
    • New Databases in dus2 can not be created

    Update: 2025-05-09 12:10 UTC+02:00 (CEST)

    • The issue has been identified and resolved
    INCIDENT: Outage of Metakube cluster creation in HAM and DUS

    Affected Components: SysEleven MetaKube, region HAM and DUS

    Incident Start: 2025-05-09 09:30 UTC+02:00 (CEST)

    Description:

    • The cluster creation in DUS and HAM is currently not working. We are currently investigating.

    Customer Impact:

    • No new clusters can be created

    Update: 2025-05-09 11:23 UTC+02:00 (CEST)

    • We are continuing to work on rectifying the situation

    Update: 2025-05-09 11:43 UTC+02:00 (CEST)

    • Currently testing a possibly fix.

    Update: 2025-05-09 12:53 UTC+02:00 (CEST)

    • We are currently in the process of applying the proposed fix.

  • Fixed applied, cluster creation works again.

  • Possible fix is being tested

    • Thursday 8th May 2025

    INCIDENT: SysEleven STACK issues in region CBK (Network)

    Affected Components: SysEleven Stack Network, region CBK

    Incident Start: 2025-05-08 16:45 UTC+02:00 (CEST)

    Incident End: 2025-05-08 17:00 UTC+02:00 (CEST)

    Description:

    • Network connectivity to cloud region CBK was impaired

    Customer Impact:

    • Connectivity is restricted

    Network connectivity issues were resolved around 17:00

    Control Plane Services (SysEleven - HAM) INCIDENT: Outage of Metakube control plane in HAM

    Affected Components: MetaKube Control Plane, region HAM

    Incident Start: 2025-05-08 14:43 UTC+02:00

    Description:

    The loadbalancer for the kubernetes apiserver does not properly work for some clusters.

    Customer Impact:

    • Potential connection loss to the apiserver

    Update: 2025-05-08 15:02 UTC+02:00 We have identified and fixed the root-cause of the incident. All clusters are fully operational again.

    Wednesday 7th May 2025

    No incidents reported

    Tuesday 6th May 2025

    No incidents reported

    Monday 5th May 2025

    No incidents reported

    Sunday 4th May 2025

    No incidents reported