Past Incidents

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 20 Aug 2024, 22:00 CEST

Scheduled End: 21 Aug 2024, 00:00 CEST

State: COMPLETED

Description:

We will perform an maintenance on networking components.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-12-08 11:20 Incident End: 2024-12-08 11:38

Description:

• Occurring errors are currently being investigated.

Customer Impact:

• Connectivity is restricted

Update : 2024-12-08 11:38

• Network problems were identified, we fixed the underlying issue and are now observing the situation

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2024-07-30 18:00 UTC+02:00 (CEST)

Scheduled End: 2024-07-30 20:00 UTC+02:00 (CEST)

State: COMPLETED

Description:

• Scheduled maintenance of the MetaKube platform in all regions
• Small update to MetaKube infrastructure

Customer Impact during the maintenance:

• Short interruptions (<5min)

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack Authoritative DNS

Incident Start: 2024-07-27 09:37 UTC+02:00 (CEST)

Incident End: 2024-07-27 10:40 UTC+02:00 (CEST)

Description:

• ns01.cloud.syseleven.net and ns02.cloud.syseleven.net authoritative DNS servers are unavailable
• (ns03.cloud.syseleven.net and ns04.cloud.syseleven.net are still working)

Customer Impact:

• DNS resolution may fail for zones hosted in SysEleven Stack DNSaaS

Update: 2024-07-27 10:40 UTC+02:00 (CEST)

• We have implemented a workaround meaning that ns01.cloud.syseleven.net and ns02.cloud.syseleven.net are available again and can answer DNS queries
• We are working on a more sustainable solution

Update: 2024-07-27 12:15 UTC+02:00 (CEST)

• A more sustainable solution is now in place