Past Incidents

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-12-08 11:20 Incident End: 2024-12-08 11:38

Description:

• Occurring errors are currently being investigated.

Customer Impact:

• Connectivity is restricted

Update : 2024-12-08 11:38

• Network problems were identified, we fixed the underlying issue and are now observing the situation

Affected Components: SysEleven Stack Authoritative DNS

Incident Start: 2024-07-27 09:37 UTC+02:00 (CEST)

Incident End: 2024-07-27 10:40 UTC+02:00 (CEST)

Description:

• ns01.cloud.syseleven.net and ns02.cloud.syseleven.net authoritative DNS servers are unavailable
• (ns03.cloud.syseleven.net and ns04.cloud.syseleven.net are still working)

Customer Impact:

• DNS resolution may fail for zones hosted in SysEleven Stack DNSaaS

Update: 2024-07-27 10:40 UTC+02:00 (CEST)

• We have implemented a workaround meaning that ns01.cloud.syseleven.net and ns02.cloud.syseleven.net are available again and can answer DNS queries
• We are working on a more sustainable solution

Update: 2024-07-27 12:15 UTC+02:00 (CEST)

• A more sustainable solution is now in place