Past Incidents

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 11 Jun 2024, 22:00 CEST

Scheduled End: 12 Jun 2024, 00:00 CEST

State: COMPLETED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack

Incident Start: 2024-28-05 11:00 Incident End: 2024-28-05 11:44

Description:

• Occurring errors are currently being investigated.

Customer Impact:

• DNS zones are in ERROR state, we are investigating

Update: 11:44

• The root cause was identified, monitoring will be extended to speed up resolve time for the future

Affected Components: MetaKube, all regions

Incident Start: 2024-05-23 23:07 UTC+01:00 (CEST)

Description:

• The problem has been identified, a solution is currently being worked on.

Customer Impact:

• MetaKube Dashboard (https://metakube.syseleven.de/) not functional
• Clusters and their control planes are not impaired

Update 2024-05-24 01:08 UTC+01:00 (CEST)

• There is an emergency cable rerouting to one of our datacenters. We need to wait for it to be done. It is expected to be done by 2024-05-24 06:00 UTC+01:00 (CEST)

Update 2024-05-24 02:19 UTC+01:00 (CEST)

• The problem was solved

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 23 May 2024, 22:00 CEST

Scheduled End: 24 May 2024, 01:00 CEST

State: COMPLETED

Description:

We will perform an maintenance on networking components.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: MetaKube Platform, all regions

Scheduled Start: **2024-05-22 20:30 UTC+02:00 (CET)

Scheduled End: **2024-05-22 21:30 UTC+02:00 (CET)

State: COMPLETED

Description:

• Minor update on MetaKube infrastructure

Customer Impact during the maintenance:

• No MetaKube services are impacted

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 21 May 2024, 22:00 CEST

Scheduled End: 22 May 2024, 01:00 CEST

State: COMPLETED

Description:

We will perform an maintenance on networking components.

Customer Impact during the Maintenance:

• Interruption of connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack network, region CBK

Incident Start: 2024-05-16 14:33 UTC+02:00 (CEST)

Incident Start: 2024-05-16 15:27 UTC+02:00 (CEST)

Description:

• There are network connectivity issues in Region CBK

Customer Impact:

• Connectivity is impacted

update 14:55 connectivity is restored

update 15:05 connectivity issues again

update 15:27 connectivity is restored