Past Incidents

Affected Components: SysEleven Stack

Incident Start: 2024-28-05 11:00 Incident End: 2024-28-05 11:44

Description:

• Occurring errors are currently being investigated.

Customer Impact:

• DNS zones are in ERROR state, we are investigating

Update: 11:44

• The root cause was identified, monitoring will be extended to speed up resolve time for the future

Affected Components: MetaKube, all regions

Incident Start: 2024-05-23 23:07 UTC+01:00 (CEST)

Description:

• The problem has been identified, a solution is currently being worked on.

Customer Impact:

• MetaKube Dashboard (https://metakube.syseleven.de/) not functional
• Clusters and their control planes are not impaired

Update 2024-05-24 01:08 UTC+01:00 (CEST)

• There is an emergency cable rerouting to one of our datacenters. We need to wait for it to be done. It is expected to be done by 2024-05-24 06:00 UTC+01:00 (CEST)

Update 2024-05-24 02:19 UTC+01:00 (CEST)

• The problem was solved

Affected Components: SysEleven Stack API, region CBK

Incident Start: 2024-05-21 11:22 Incident End: 2024-05-21 11:40

Description:

• Nova and Cinder API have problems, we are investigating the situation currently

Customer Impact:

• Spawning new virtual machines (VMs) or changing existing resources is not possible.

Affected Components: SysEleven Stack network, region CBK

Incident Start: 2024-05-16 14:33 UTC+02:00 (CEST)

Incident Start: 2024-05-16 15:27 UTC+02:00 (CEST)

Description:

• There are network connectivity issues in Region CBK

Customer Impact:

• Connectivity is impacted

update 14:55 connectivity is restored

update 15:05 connectivity issues again

update 15:27 connectivity is restored