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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 12 Nov 2024, 22:00 CET

Scheduled End: 13 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 17th April 2024

No incidents reported

Tuesday 16th April 2024

No incidents reported

Monday 15th April 2024

No incidents reported

Sunday 14th April 2024

No incidents reported

Saturday 13th April 2024

No incidents reported

Friday 12th April 2024

No incidents reported

Thursday 11th April 2024

No incidents reported

Wednesday 10th April 2024

No incidents reported

Tuesday 9th April 2024

MAINTENANCE: MetaKube Platform, scheduled 7 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2024-04-09 06:00 UTC+01:00 (CET)

Scheduled End: 2024-04-09 07:00 UTC+01:00 (CET)

State: COMPLETED

Description:

To ensure long-term resiliency and scalability, we migrate all MetaKube clusters' Kubernetes API endpoint to new load balancers. The endpoint will resolve to new IPs, but the migration itself will be seamless.

Customer Impact during the maintenance:

  • Certain API actions won't propagate to clusters for up to 30min
  • Interruptions of existing connections to the Kubernetes API during a brief amount of time (5m)
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-04-09 10:34 UTC+01:00 (CET) Incident End: 2024-04-09 11:00 UTC+01:00 (CET)

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Monday 8th April 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-04-08 09:02 UTC+01:00 (CET) Incident End: 2024-04-08 09:30 UTC+01:00 (CET)

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

No incidents reported

Wednesday 3rd April 2024

No incidents reported

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

No incidents reported

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

No incidents reported

Monday 25th March 2024

MAINTENANCE: MetaKube Platform, scheduled 7 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2024-03-25 18:00 UTC+01:00 (CET)

Scheduled End: 2024-03-25 21:30 UTC+01:00 (CET)

State: COMPLETED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK issues in region DBL

Affected Components: SysEleven Stack, MetaKube clusters, MetaKube API, region DBL

Incident Start: 2024-03-25 10:18 UTC+01:00 (CET)

Incident End: 2024-03-25 13:00 UTC+01:00 (CET)

Description:

  • Major Outage of multiple Hardware Nodes
  • Occurring errors are currently being investigated.

Customer Impact:

  • Storage and Compute services in the DBL region are disrupted

Update : 10:39

  • One Rack in the DBL Datacenter seems to be down
  • Rack is getting investigated by remote hands

Update : 10:50

  • Datacenter operator confirmed power outage
  • Hardware nodes are coming back online
  • Follow up problems are being tackled

Update : 11:03

  • We are still stabilizing the affected systems
  • We see some recoveries coming in already

Update : 11:17

  • We still see issues on software loadbalancers (Octavia) which we are being investigated at the minute
  • We see a few CRC problems and will contact the affected customers individually after doing a deep scrub on the storage

Update : 11:40

  • Octavia loadbalancer recoveries and storage scrub tasks are ongoing

Sunday 24th March 2024

Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region FES

Affected Components: SysEleven Stack Object Storage (Quobyte), region FES

Incident Start: 2024-03-24 19:14 UTC+01:00 (CET)

Incident End: 2024-03-24 19:28 UTC+01:00 (CET)

Description:

The Object Storage (Quobyte) API in region FES may have been intermittently unreachable.

Customer Impact:

  • Writing or reading of objects maybe restricted.

Saturday 23rd March 2024

No incidents reported

Friday 22nd March 2024

No incidents reported

Thursday 21st March 2024

No incidents reported

Wednesday 20th March 2024

No incidents reported

Tuesday 19th March 2024

No incidents reported