All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven STACK announcement (DUS2)

Affected Components: SysEleven Stack Networking in region DUS2

Scheduled Start: 30 Jan 2025, 22:00 CET

Scheduled End: 31 Jan 2025, 00:00 CET

State: SCHEDULED


Description:

We will perform maintenance on the cloud networking SDN.


Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven STACK announcement (HAM1)

Affected Components: SysEleven Stack Networking in region HAM1

Scheduled Start: 3 Feb 2025, 22:00 CET

Scheduled End: 4 Feb 2025, 00:00 CET

State: SCHEDULED


Description:

We will perform maintenance on the cloud networking SDN.


Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven STACK announcement (FES)

Affected Components: SysEleven Stack Networking in region FES

Scheduled Start: 10 Feb 2025, 22:00 CET

Scheduled End: 11 Feb 2025, 02:00 CET

State: SCHEDULED


Description:

We will perform maintenance on the cloud networking SDN.


Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 30 seconds each
  • VPN connections could be interrupted for up to 10 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 12th April 2024

No incidents reported

Thursday 11th April 2024

No incidents reported

Wednesday 10th April 2024

No incidents reported

Tuesday 9th April 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-04-09 10:34 UTC+01:00 (CET) Incident End: 2024-04-09 11:00 UTC+01:00 (CET)


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Monday 8th April 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2024-04-08 09:02 UTC+01:00 (CET) Incident End: 2024-04-08 09:30 UTC+01:00 (CET)


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

No incidents reported

Wednesday 3rd April 2024

No incidents reported

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

No incidents reported

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

No incidents reported

Monday 25th March 2024

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK issues in region DBL

Affected Components: SysEleven Stack, MetaKube clusters, MetaKube API, region DBL

Incident Start: 2024-03-25 10:18 UTC+01:00 (CET)

Incident End: 2024-03-25 13:00 UTC+01:00 (CET)


Description:

  • Major Outage of multiple Hardware Nodes
  • Occurring errors are currently being investigated.

Customer Impact:

  • Storage and Compute services in the DBL region are disrupted

Update : 10:39

  • One Rack in the DBL Datacenter seems to be down
  • Rack is getting investigated by remote hands

Update : 10:50

  • Datacenter operator confirmed power outage
  • Hardware nodes are coming back online
  • Follow up problems are being tackled

Update : 11:03

  • We are still stabilizing the affected systems
  • We see some recoveries coming in already

Update : 11:17

  • We still see issues on software loadbalancers (Octavia) which we are being investigated at the minute
  • We see a few CRC problems and will contact the affected customers individually after doing a deep scrub on the storage

Update : 11:40

  • Octavia loadbalancer recoveries and storage scrub tasks are ongoing

Sunday 24th March 2024

Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region FES

Affected Components: SysEleven Stack Object Storage (Quobyte), region FES

Incident Start: 2024-03-24 19:14 UTC+01:00 (CET)

Incident End: 2024-03-24 19:28 UTC+01:00 (CET)


Description:

The Object Storage (Quobyte) API in region FES may have been intermittently unreachable.


Customer Impact:

  • Writing or reading of objects maybe restricted.

Saturday 23rd March 2024

No incidents reported

Friday 22nd March 2024

No incidents reported

Thursday 21st March 2024

No incidents reported

Wednesday 20th March 2024

No incidents reported

Tuesday 19th March 2024

No incidents reported

Monday 18th March 2024

No incidents reported

Sunday 17th March 2024

No incidents reported

Saturday 16th March 2024

No incidents reported

Friday 15th March 2024

No incidents reported

Thursday 14th March 2024

No incidents reported