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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Thursday 4th April 2024

No incidents reported

Wednesday 3rd April 2024

No incidents reported

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

No incidents reported

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

No incidents reported

Monday 25th March 2024

MAINTENANCE: MetaKube Platform, scheduled 8 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2024-03-25 18:00 UTC+01:00 (CET)

Scheduled End: 2024-03-25 21:30 UTC+01:00 (CET)

State: COMPLETED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK issues in region DBL

Affected Components: SysEleven Stack, MetaKube clusters, MetaKube API, region DBL

Incident Start: 2024-03-25 10:18 UTC+01:00 (CET)

Incident End: 2024-03-25 13:00 UTC+01:00 (CET)

Description:

  • Major Outage of multiple Hardware Nodes
  • Occurring errors are currently being investigated.

Customer Impact:

  • Storage and Compute services in the DBL region are disrupted

Update : 10:39

  • One Rack in the DBL Datacenter seems to be down
  • Rack is getting investigated by remote hands

Update : 10:50

  • Datacenter operator confirmed power outage
  • Hardware nodes are coming back online
  • Follow up problems are being tackled

Update : 11:03

  • We are still stabilizing the affected systems
  • We see some recoveries coming in already

Update : 11:17

  • We still see issues on software loadbalancers (Octavia) which we are being investigated at the minute
  • We see a few CRC problems and will contact the affected customers individually after doing a deep scrub on the storage

Update : 11:40

  • Octavia loadbalancer recoveries and storage scrub tasks are ongoing

Sunday 24th March 2024

Object storage (S3 / SEOS) INCIDENT: SysEleven STACK Object Storage issues, region FES

Affected Components: SysEleven Stack Object Storage (Quobyte), region FES

Incident Start: 2024-03-24 19:14 UTC+01:00 (CET)

Incident End: 2024-03-24 19:28 UTC+01:00 (CET)

Description:

The Object Storage (Quobyte) API in region FES may have been intermittently unreachable.

Customer Impact:

  • Writing or reading of objects maybe restricted.

Saturday 23rd March 2024

No incidents reported

Friday 22nd March 2024

No incidents reported

Thursday 21st March 2024

No incidents reported

Wednesday 20th March 2024

No incidents reported

Tuesday 19th March 2024

No incidents reported

Monday 18th March 2024

No incidents reported

Sunday 17th March 2024

No incidents reported

Saturday 16th March 2024

No incidents reported

Friday 15th March 2024

No incidents reported

Thursday 14th March 2024

No incidents reported

Wednesday 13th March 2024

No incidents reported

Tuesday 12th March 2024

INCIDENT: SysEleven MetaKube Dashboard API issues

Affected Components: MetaKube Dashboard API

Incident Start: 2024-03-012 16:00 UTC+01:00 (CET)

Description:

  • Accessibility of the SysEleven MetaKube Dashboard API is not ensured.
  • Clusters may not be reconciled currently

Customer Impact:

  • Access to MetaKube Dashboard and API (including Terraform) might be not possible
  • Clusters may not be reconciled currently

Update: 2024-03-012 17:30 UTC+01:00 (CET)

  • Issues are fixed

Monday 11th March 2024

No incidents reported

Sunday 10th March 2024

No incidents reported

Saturday 9th March 2024

No incidents reported

Friday 8th March 2024

No incidents reported

Thursday 7th March 2024

MAINTENANCE: MetaKube Platform Customer Cluster LB maintenance, scheduled 8 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: **2024-03-07 18:00 UTC+01:00 (CET)

Scheduled End: **2024-03-07 19:00 UTC+01:00 (CET)

State: COMPLETED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Wednesday 6th March 2024

No incidents reported