Past Incidents

Affected Components: SysEleven Stack Object Storage (Quobyte), region FES

Incident Start: 2024-03-24 19:14 UTC+01:00 (CET)

Incident End: 2024-03-24 19:28 UTC+01:00 (CET)

Description:

The Object Storage (Quobyte) API in region FES may have been intermittently unreachable.

Customer Impact:

• Writing or reading of objects maybe restricted.

Affected Components: MetaKube Dashboard API

Incident Start: 2024-03-012 16:00 UTC+01:00 (CET)

Description:

• Accessibility of the SysEleven MetaKube Dashboard API is not ensured.
• Clusters may not be reconciled currently

Customer Impact:

• Access to MetaKube Dashboard and API (including Terraform) might be not possible
• Clusters may not be reconciled currently

Update: 2024-03-012 17:30 UTC+01:00 (CET)

• Issues are fixed

Affected Components: Hardware node failure, region blu

Incident Start: 2024-02-23 22:35 UTC+01:00 (CET) Incident End: 2024-02-23 23:45 UTC+01:00 (CET)

Description:

• Malfunction of a hardware node
• Restart of the hardware node is necessary
• Evacuation of custmer system was necessary

Customer Impact:

• During the period of restart, there will be a short interruption in the availability of the systems.
• Affected customers were notified via E-Mail.
• Please check the affected systems for their full functionality.