Past Incidents

Affected Components: SysEleven Stack DNS Issues

Incident Start: 6 Feb 2024 17:44 Incident End: 6 Feb 2024 17:59

Description:

• DNS servers overloaded
• ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

• availability of dns servers is reduced

Update 18:00

Connectivity recovered

Affected Components: SysEleven Stack DNS Issues

Incident Start: 5 Feb 2024 03:03

Description:

• DNS servers overloaded
• ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

• availability of dns servers is reduced

Update 5 Feb 2024 03:22

Connectivity recovered

Affected Components: MetaKube platform, region: FES

Incident Start: 30.01.2024 /11:00 am

Description:

Provisioning of new clusters does not succeed.

Customer Impact:

Currently, no new clusters can be provisioned in the region FES.

Customer Actions:

• No customer actions needed

UPDATE 12:12 pm

A fix has been implemented and verified, waiting for automatic testing to complete.

UPDATE 12:50 pm

The fix has been rolled out and is being verified.

UPDATE 12:55 pm

The fix has been verified. Clusters created during the incident should automatically come up now. If you encounter any issues, please let us know.

Affected Components: SysEleven Stack DNS Issues

Incident Start: 28th Jan. 2024/10:48 pm

Description:

• DNS servers overloaded
• ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

• availability of dns servers is reduced

Update 28 Jan 2024/11:07

Connectivity recovered

Affected Components: SysEleven Stack Networking, region CBK

Incident Start: 27th Jan. 2024/06:57 am

Description:

• We currently experience issues with our SDN in cbk

Customer Impact:

• Connectivity is restricted

Update 07:50 : The situation has been resolved.

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Jan. 2024/12:13 Incident End: 14th Jan. 2024/12:23

Description:

We had experienced a major outage of our network and connectivity on CBK

Update: The situation has been resolved.