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About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Monday 5th February 2024

MAINTENANCE: MetaKube Platform, scheduled 9 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 05. Feb. 2024 / 6:00 pm

Scheduled End: 05. Feb. 2024 / 7:00 pm

State: FINISHED

Description:

  • Scheduled maintenance of MetaKube platform infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<1min) of the control plane possible (e.g. apiserver, controller-manager, scheduler), but not MetaKube API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

UPDATE 19:15

Maintenance finished succesfully.

Network INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 5 Feb 2024 03:03

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 5 Feb 2024 03:22

Connectivity recovered

Sunday 4th February 2024

No incidents reported

Saturday 3rd February 2024

No incidents reported

Friday 2nd February 2024

No incidents reported

Thursday 1st February 2024

No incidents reported

Wednesday 31st January 2024

No incidents reported

Tuesday 30th January 2024

MAINTENANCE: SysEleven STACK announcement (CBK, DBL, FES), scheduled 9 months ago

Affected Components: SysEleven Stack API in all regions

Scheduled Start: 30 Jan 2024, 22:00 CET

Scheduled End: 31 Jan 2024, 02:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the central authentication service of the SysEleven Stack.

Customer Impact during the Maintenance:

  • The SysEleven Stack APIs might be unavailable for a few seconds.
  • Running VMs are not affected.

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
Control Plane Services (SysEleven - All regions) INCIDENT: Partial outage of MetaKube API

Affected Components: MetaKube platform, region: FES

Incident Start: 30.01.2024 /11:00 am

Description:

Provisioning of new clusters does not succeed.

Customer Impact:

Currently, no new clusters can be provisioned in the region FES.

Customer Actions:

  • No customer actions needed

UPDATE 12:12 pm

A fix has been implemented and verified, waiting for automatic testing to complete.

UPDATE 12:50 pm

The fix has been rolled out and is being verified.

UPDATE 12:55 pm

The fix has been verified. Clusters created during the incident should automatically come up now. If you encounter any issues, please let us know.

Monday 29th January 2024

No incidents reported

Sunday 28th January 2024

INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 28th Jan. 2024/10:48 pm

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 28 Jan 2024/11:07

Connectivity recovered

Saturday 27th January 2024

Network INCIDENT: SysEleven STACK network issues in region CBK

Affected Components: SysEleven Stack Networking, region CBK

Incident Start: 27th Jan. 2024/06:57 am

Description:

  • We currently experience issues with our SDN in cbk

Customer Impact:

  • Connectivity is restricted

Update 07:50 : The situation has been resolved.

INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 27th Jan. 2024/07:00 am

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net,ns02.cloud.syseleven.net,ns03.cloud.syseleven.net,ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 27 Jan 2024/09:50

Connectivity recovered

Friday 26th January 2024

No incidents reported

Thursday 25th January 2024

No incidents reported

Wednesday 24th January 2024

MAINTENANCE: MetaKube Platform, scheduled 10 months ago

Affected Components: MetaKube Platform, all regions

Scheduled Start: 24. Jan. 2024 / 07:00 pm

Scheduled End: 24. Jan. 2024 / 10:00 pm

State: COMPLETED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Tuesday 23rd January 2024

No incidents reported

Monday 22nd January 2024

No incidents reported

Sunday 21st January 2024

No incidents reported

Saturday 20th January 2024

No incidents reported

Friday 19th January 2024

No incidents reported

Thursday 18th January 2024

MAINTENANCE: SysEleven STACK announcement (CBK, DBL, FES), scheduled 10 months ago

Affected Components: SysEleven Stack API in all regions

Scheduled Start: 18 Jan 2024, 22:00 CET

Scheduled End: 19 Jan 2024, 02:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the central authentication service of the SysEleven Stack.

Customer Impact during the Maintenance:

  • The SysEleven Stack APIs might be unavailable for a few seconds.
  • Running VMs are not affected.

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Wednesday 17th January 2024

No incidents reported

Tuesday 16th January 2024

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 10 months ago

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 16 Jan 2024, 22:00 CET

Scheduled End: 17 Jan 2024, 00:00 CET

State: COMPLETED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of external connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes
  • Update: we encountered an unexpected outage from 22:37 until 22:56 during the maintenance

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 15th January 2024

No incidents reported

Sunday 14th January 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Jan. 2024/12:13 Incident End: 14th Jan. 2024/12:23

Description:

We had experienced a major outage of our network and connectivity on CBK

Update: The situation has been resolved.

Saturday 13th January 2024

No incidents reported

Friday 12th January 2024

No incidents reported

Thursday 11th January 2024

MAINTENANCE: SysEleven Login, scheduled 10 months ago

Affected Components: SysEleven Login (Keycloak)

Scheduled Start: 11. Jan. 2024/08:00 pm Scheduled End: 11. Jan. 2024/09:00 pm

State: COMPLETED

Customer Impact during the Maintenance:

Authentication temporary not possible. The following services are afffected:

  • MetaKube
  • code.syseleven.de
  • Grafana

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Wednesday 10th January 2024

No incidents reported

Tuesday 9th January 2024

No incidents reported

Monday 8th January 2024

No incidents reported

Sunday 7th January 2024

No incidents reported