Past Incidents

Affected Components: SysEleven Stack API in all regions

Scheduled Start: 18 Jan 2024, 22:00 CET

Scheduled End: 19 Jan 2024, 02:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the central authentication service of the SysEleven Stack.

Customer Impact during the Maintenance:

• The SysEleven Stack APIs might be unavailable for a few seconds.
• Running VMs are not affected.

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 16 Jan 2024, 22:00 CET

Scheduled End: 17 Jan 2024, 00:00 CET

State: COMPLETED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Interruption of external connectivity of virtual machines of up to 2 minutes
• VPN connections could be interrupted for up to 2 minutes
• Update: we encountered an unexpected outage from 22:37 until 22:56 during the maintenance

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Jan. 2024/12:13 Incident End: 14th Jan. 2024/12:23

Description:

We had experienced a major outage of our network and connectivity on CBK

Update: The situation has been resolved.

Affected Components: SysEleven Login (Keycloak)

Scheduled Start: 11. Jan. 2024/08:00 pm Scheduled End: 11. Jan. 2024/09:00 pm

State: COMPLETED

Customer Impact during the Maintenance:

Authentication temporary not possible. The following services are afffected:

• MetaKube
• code.syseleven.de
• Grafana

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities