Past Incidents

Affected Components: SysEleven Stack network, region CBK

Incident Start: 22 Dec 2023 / 15:30 Incident End: 22 Dec 2023 / 18:45

Description:

• There are network issues in the cloud network of region CBK

Customer Impact:

• Connectivity to VMs in CBK is impaired

Update 22 Dec 2023 / 18:45

• network issues are solved

Affected Components: SysEleven Stack network, region CBK

Incident Start: 21 Dec 2023/17:08

Description:

• There are some network issues in region CBK.

Customer Impact:

• Network connectivity to VMs may be impaired.

Update 21 Dec 2023/17:40

Connectivity recovered

Affected Components: Metakube Core Api

Incident Start: 20. Dec. 2023/15:00 am Incident End: ****

Description:

Mutliple components in the metakube core api are having issues coming.

Customer Impact:

• Login to metakube will not work
• cluster usability might get impaired in some cases

Customer Actions:

• No customer actions needed

Update: we have identified the issue and are working on a solution

Update 16:21

We have implemented the solution and are seeing all components coming back online again.

Update 16:46

There are still some issues with clusters that are in dbl1, things like kubectl logs, or execs are currently not working. We are trying to resolve this issue as quick as possible.

Update 18:58

kubectl logs and exec works again. The issues were also investigated in CBK region (around 17:00). We are currently testing a solution for the main issue.

Update 19:08

The incident is declared to be fixed. We see mostly the solution to work out. Please contact us via the Service Desk in case you require assistance or the issue persists

Affected Components: MetaKube Platform, all regions

Scheduled Start: 11. Dec. 2023 / 06:00 pm

Scheduled End: 11. Dec. 2023 / 09:00 pm

State: COMPLETED

Description:

• Scheduled maintenance of the MetaKube platform in all regions
• Small update to MetaKube infrastructure

Customer Impact during the maintenance:

• Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
• Running workloads will not be affected
• Network availability will not be affected
• Storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities