All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (CBK)

Affected Components: SysEleven Stack Networking in region CBK

Scheduled Start: 12 Nov 2024, 22:00 CET

Scheduled End: 13 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 9th October 2023

No incidents reported

Sunday 8th October 2023

No incidents reported

Saturday 7th October 2023

No incidents reported

Friday 6th October 2023

SysEleven Stack Identity API INCIDENT: SysEleven STACK API issues, all regions

Affected Components: SysEleven Stack API, all regions

Incident Start: 2023-10-06 12:09

Incident End: 2023-10-06 12:25

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 12:25

The API is generally working again (with a concurring incident of smaller scope still persisting, see separate entry).

Compute INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack Compute API, region FES

Incident Start: 2023-10-06 11:33

Incident End: 2023-10-06 12:44

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) is currently likely to fail in region FES.

Update: 12:33

Due to a concurring incident with a broader scope (see separate entry) we're still investigating this particular problem.

Update: 12:44

Spawning new virtual machines (VMs) in region FES is reliably possible again.

Thursday 5th October 2023

No incidents reported

Wednesday 4th October 2023

No incidents reported

Tuesday 3rd October 2023

No incidents reported

Monday 2nd October 2023

MAINTENANCE: SysEleven STACK announcement (DBL), scheduled 1 year ago

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 2 Oct 2023, 22:00 CEST

Scheduled End: 3 Oct 2023, 00:00 CEST

State: COMPLETED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Sunday 1st October 2023

No incidents reported

Saturday 30th September 2023

No incidents reported

Friday 29th September 2023

No incidents reported

Thursday 28th September 2023

No incidents reported

Wednesday 27th September 2023

API INCIDENT: SysEleven STACK API issues, region DBL

Affected Components: SysEleven Stack API, region DBL

Incident Start: 27th Sept. 2023/03:23 pm

Incident End: 27th Sept. 2023/03:58 pm

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Managing (creating/deleting/attaching/detaching) block storage (cinder) volumes may fail or is not possible at all. Volumes in continuous use are not affected.
  • Creating new instances may also fail.

Update: 03:58 pm: Services have been restarted, we are checking functionality.

Update: 04:03 pm: Affected services are restored, we are cleaning up some side-effects that occured during the incident. All newly triggered actions should succeed again.

Update: 04:16 pm: All services are verified to be fully operational again.

Tuesday 26th September 2023

No incidents reported

Monday 25th September 2023

No incidents reported

Sunday 24th September 2023

No incidents reported

Saturday 23rd September 2023

No incidents reported

Friday 22nd September 2023

No incidents reported

Thursday 21st September 2023

No incidents reported

Wednesday 20th September 2023

No incidents reported

Tuesday 19th September 2023

No incidents reported

Monday 18th September 2023

No incidents reported

Sunday 17th September 2023

No incidents reported

Saturday 16th September 2023

No incidents reported

Friday 15th September 2023

No incidents reported

Thursday 14th September 2023

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Sept. 2023/14:48

Incident End: 14th Sept. 2023/15:05

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update:15:08

A SDN component on one of the network gateways of the CBK region crashed and did not restart correctly. This caused further network issues in the whole CBK cluster. Another restart of the SDN component was triggered manually to bring back normal service.

Update:15:09 We consider the incident as resolved. Please contact us if you still experience problems.

Wednesday 13th September 2023

No incidents reported

Tuesday 12th September 2023

No incidents reported

Monday 11th September 2023

No incidents reported

Sunday 10th September 2023

No incidents reported