All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 11th August 2023

No incidents reported

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

API INCIDENT: SysEleven STACK LBaaS API issues, region DBL

Affected Components: SysEleven Stack LBaaS API (Octavia), region DBL

Incident Start: 9 Aug 2023 15:00

Description:

  • Creating octavia load balancers failed in region DBL. Updating existing load balancers brought them into an immutable state ("PENDING_UPDATE") after the update failed.

Customer Impact:

  • Creating or updating octavia load balancers failed

Update: 18:30

Creating and updating load balancers is possible again. Some load balancers that became stuck in the PENDING_UPDATE state will be repaired now.

Update: 19:45

The load balancers that were stuck in PENDING_UPDATE have been repaired. The octavia LBaaS service is now fully functional again.

Tuesday 8th August 2023

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 08 Aug. 2023 19:45

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 20:00

The SDN of the CBK region had a sudden load spike, it was a short term disruption. We are investigating the root cause.

Monday 7th August 2023

No incidents reported

Sunday 6th August 2023

No incidents reported

Saturday 5th August 2023

No incidents reported

Friday 4th August 2023

No incidents reported

Thursday 3rd August 2023

No incidents reported

Wednesday 2nd August 2023

No incidents reported

Tuesday 1st August 2023

No incidents reported

Monday 31st July 2023

No incidents reported

Sunday 30th July 2023

No incidents reported

Saturday 29th July 2023

No incidents reported

Friday 28th July 2023

No incidents reported

Thursday 27th July 2023

No incidents reported

Wednesday 26th July 2023

MAINTENANCE: F5 Load-Balancer Site BKI, scheduled 1 year ago

Affected Components: F5 Load-Balancer Site BKI

Scheduled Start: 26. Jul. 2023 / 04:00 am

Scheduled End: 26. Jul. 2023 / 05:00 am

State: COMPLETED

Description:

  • Scheduled fail-over to our new F5 load balancer Hardware

Customer Impact during the Maintenance:

  • Loss of all active connections, which should re-connect instantly.

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported

Sunday 23rd July 2023

No incidents reported

Saturday 22nd July 2023

No incidents reported

Friday 21st July 2023

No incidents reported

Thursday 20th July 2023

No incidents reported

Wednesday 19th July 2023

No incidents reported

Tuesday 18th July 2023

No incidents reported

Monday 17th July 2023

No incidents reported

Sunday 16th July 2023

No incidents reported

Saturday 15th July 2023

No incidents reported

Friday 14th July 2023

No incidents reported

Thursday 13th July 2023

Compute INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: **13th July. 2023/08:00

Description:

  • We see problems with spawning VMs using localstorage flavors.
  • Occurring errors are currently being investigated.

Customer Impact:

  • Spawning VMs with localstorage (l1.*) flavors can currently fail.

Update:

  • 15:00 : After a long debugging session, we identified the root cause and directly fixed it in place. We are extending our monitoring to cover up the newly identified problems.