Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)
We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.
We are experiencing Issues with the WAF of the F5 Loadbalancers in BKI.
The issue is currently beeing investigated.
Update (12:25h) : We found an issue and applied a workaround, impacted websites should be recovering now.
Update (13:21h): We are continuing to investigate the issue, the workaround will remain in place until a solution is available.
Update 8th June (14:30) The incident has been resolved and all impacted customers have been contacted accordingly
No incidents reported
The planned Maintenance on the F5 Load-Balancer in the BKI Datacenter resulted in connectivity issues.
Services recovered at 09:49am.
We did not expect any impact, therefore we are investigating this now.
Affected Components: SysEleven Stack API, region FES
Incident Start: 8th May. 2023/02:50 pm Incident End: 8th May. 2023/04:47 pm
Description:
Customer Impact:
Affected Components: SysEleven Stack API, region CBK
Update: 02:55 pm
The root cause of the problem was identified and solved
