Past Incidents

Affected Components: SysEleven Stack Networking in region FES

Scheduled Start: 16 May 2023, 22:00 CEST

Scheduled End: 17 May 2023, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

• Two expected interruptions of external connectivity of virtual machines of up to 20 seconds
• VPN connections could be interrupted twice for up to 20 seconds

Customer Actions:

• no customer actions needed
• please inform us if you notice any irregularities

Affected Components: SysEleven Stack API, region FES

Incident Start: 8th May. 2023/02:50 pm Incident End: 8th May. 2023/04:47 pm

Description:

• Creation of new VMs and loadbalancers may not be possible.

Customer Impact:

• Creation of new VMs and loadbalancers may not be possible.

Affected Components: MetaKube Platform Load Balancers

Scheduled Start: 3rd May 2023 / 19:00 CEST

Scheduled End: 3rd May 2023 / 20:30 CEST

State: FINISHED

Description:

Scheduled maintenance of the MetaKube load balancers in all regions.

Customer Impact during the Maintenance:

• Short timouts to the Kubernetes Control Plane possible
• Running workloads will not be affected
• Network availability will not be affected
• Storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 25th Sept. 2022/20:00 pm Incident End: 25th Sept. 2022/21:00 pm

Description:

• Updating and creating DNS zones is not possible

Customer Impact:

• Creating new DNS Zones and updating records for existing zones will fail

Update: 21:52$ pm

The API is available again but there are sometimes performance issues. Some requests can take some time until they are active on our name servers.

Affected Components: SysEleven Stack, region FES

Incident Start: 21st Apr. 2023/07:00 am Incident End: 21st Apr. 2023/17:50 pm

Description:

• There is an increased packet loss up to 8% for the IPv6 connections. IPv4 connections are not affected.

Customer Impact:

• Network connectivity has some issues for IPv6.