Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Tuesday 16th May 2023

MAINTENANCE: SysEleven STACK announcement (FES), scheduled 1 year ago

Affected Components: SysEleven Stack Networking in region FES

Scheduled Start: 16 May 2023, 22:00 CEST

Scheduled End: 17 May 2023, 01:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Two expected interruptions of external connectivity of virtual machines of up to 20 seconds
  • VPN connections could be interrupted twice for up to 20 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 15th May 2023

No incidents reported

Sunday 14th May 2023

No incidents reported

Saturday 13th May 2023

No incidents reported

Friday 12th May 2023

No incidents reported

Thursday 11th May 2023

No incidents reported

Wednesday 10th May 2023

No incidents reported

Tuesday 9th May 2023

MAINTENANCE: SysEleven STACK announcement (DBL), scheduled 1 year ago

Affected Components: SysEleven Stack in region DBL

Scheduled Start: 9 May 2023, 22:00 CEST

Scheduled End: 10 May 2023, 01:00 CEST

State: SCHEDULED

Description:

We will update some components of the SysEleven Stack.

Customer Impact during the Maintenance:

  • During the update the SysEleven Stack API is unavailable
  • Object Storage API is not affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 8th May 2023

API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 8th May. 2023/02:50 pm Incident End: 8th May. 2023/04:47 pm

Description:

  • Creation of new VMs and loadbalancers may not be possible.

Customer Impact:

  • Creation of new VMs and loadbalancers may not be possible.
API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 08th May. 2022/02:40 pm Incident End: 08th May. 2022/02:55 pm

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 02:55 pm

The root cause of the problem was identified and solved

Sunday 7th May 2023

No incidents reported

Saturday 6th May 2023

No incidents reported

Friday 5th May 2023

No incidents reported

Thursday 4th May 2023

No incidents reported

Wednesday 3rd May 2023

MAINTENANCE: MetaKube Platform, scheduled 1 year ago

Affected Components: MetaKube Platform Load Balancers

Scheduled Start: 3rd May 2023 / 19:00 CEST

Scheduled End: 3rd May 2023 / 20:30 CEST

State: FINISHED

Description:

Scheduled maintenance of the MetaKube load balancers in all regions.

Customer Impact during the Maintenance:

  • Short timouts to the Kubernetes Control Plane possible
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
INCIDENT: Slow MetaKube API

Affected Components: MetaKube Platform, all regions

State: Fixed

Description:

The MetaKube API has an increased response time. Running workloads are not affected.

We are investigating the root cause to find a fix asap.

Update 18:08: The API is response time has lowered again. Incident over.

Tuesday 2nd May 2023

MAINTENANCE: SysEleven STACK announcement (CBK), scheduled 1 year ago

Affected Components: SysEleven Stack in region CBK

Scheduled Start: 2 May 2023, 22:00 CEST

Scheduled End: 3 May 2023, 01:00 CEST

State: SCHEDULED

Description:

We will update some components of the SysEleven Stack.

Customer Impact during the Maintenance:

  • During the update the SysEleven Stack API is unavailable
  • Object Storage API is not affected

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Monday 1st May 2023

No incidents reported

Sunday 30th April 2023

No incidents reported

Saturday 29th April 2023

No incidents reported

Friday 28th April 2023

No incidents reported

Thursday 27th April 2023

No incidents reported

Wednesday 26th April 2023

No incidents reported

Tuesday 25th April 2023

API INCIDENT: SysEleven STACK designate API Issues

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 25th Sept. 2022/20:00 pm Incident End: 25th Sept. 2022/21:00 pm

Description:

  • Updating and creating DNS zones is not possible

Customer Impact:

  • Creating new DNS Zones and updating records for existing zones will fail

Update: 21:52$ pm

The API is available again but there are sometimes performance issues. Some requests can take some time until they are active on our name servers.

Monday 24th April 2023

No incidents reported

Sunday 23rd April 2023

No incidents reported

Saturday 22nd April 2023

No incidents reported

Friday 21st April 2023

Network INCIDENT: SysEleven STACK issues in region FES

Affected Components: SysEleven Stack, region FES

Incident Start: 21st Apr. 2023/07:00 am Incident End: 21st Apr. 2023/17:50 pm

Description:

  • There is an increased packet loss up to 8% for the IPv6 connections. IPv4 connections are not affected.

Customer Impact:

  • Network connectivity has some issues for IPv6.

Thursday 20th April 2023

No incidents reported

Wednesday 19th April 2023

No incidents reported

Tuesday 18th April 2023

No incidents reported

Monday 17th April 2023

No incidents reported