All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven STACK announcement (DUS2)

Affected Components: SysEleven Stack Networking in region DUS2

Scheduled Start: 30 Jan 2025, 22:00 CET

Scheduled End: 31 Jan 2025, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud networking SDN.

Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven STACK announcement (HAM1)

Affected Components: SysEleven Stack Networking in region HAM1

Scheduled Start: 3 Feb 2025, 22:00 CET

Scheduled End: 4 Feb 2025, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud networking SDN.

Customer Impact during the Maintenance:

  • Several short interruptions of connectivity of virtual machines of up to 10 seconds each
  • VPN connections could be interrupted for up to 2 minutes
  • Neutron/Network API will be unavailable for up to 30 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 1st May 2023

No incidents reported

Sunday 30th April 2023

No incidents reported

Saturday 29th April 2023

No incidents reported

Friday 28th April 2023

No incidents reported

Thursday 27th April 2023

No incidents reported

Wednesday 26th April 2023

No incidents reported

Tuesday 25th April 2023

API INCIDENT: SysEleven STACK designate API Issues

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 25th Sept. 2022/20:00 pm Incident End: 25th Sept. 2022/21:00 pm

Description:

  • Updating and creating DNS zones is not possible

Customer Impact:

  • Creating new DNS Zones and updating records for existing zones will fail

Update: 21:52$ pm

The API is available again but there are sometimes performance issues. Some requests can take some time until they are active on our name servers.

Monday 24th April 2023

No incidents reported

Sunday 23rd April 2023

No incidents reported

Saturday 22nd April 2023

No incidents reported

Friday 21st April 2023

Network INCIDENT: SysEleven STACK issues in region FES

Affected Components: SysEleven Stack, region FES

Incident Start: 21st Apr. 2023/07:00 am Incident End: 21st Apr. 2023/17:50 pm

Description:

  • There is an increased packet loss up to 8% for the IPv6 connections. IPv4 connections are not affected.

Customer Impact:

  • Network connectivity has some issues for IPv6.

Thursday 20th April 2023

No incidents reported

Wednesday 19th April 2023

No incidents reported

Tuesday 18th April 2023

No incidents reported

Monday 17th April 2023

No incidents reported

Sunday 16th April 2023

No incidents reported

Saturday 15th April 2023

No incidents reported

Friday 14th April 2023

No incidents reported

Thursday 13th April 2023

API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 13th Apr. 2023/02:12 pm

Description:

  • Performance of the SysEleven Stack API is degraded.
  • We are investigating the situation currently.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources can be slower.

Update:02:32 pm

The situation is worse than a performance degradation, correcting the status towards a partial outage, we are further investigating

Update:03.20 pm

We pinned down the issue around 02:56 and are now observing the situation. In the end not only API but also Compute and storage (Block+Object) storage were affected. Changes to the monitoring and alerting are being planned.

Wednesday 12th April 2023

No incidents reported

Tuesday 11th April 2023

No incidents reported

Monday 10th April 2023

No incidents reported

Sunday 9th April 2023

No incidents reported

Saturday 8th April 2023

No incidents reported

Friday 7th April 2023

No incidents reported

Thursday 6th April 2023

No incidents reported

Wednesday 5th April 2023

SysEleven Observability INCIDENT: SysEleven CloudObserver missing metrics

Affected Components: CloudObserver/Grafana

Incident Start: 5th April 2023/19:00 CEST
Incident Start: 5th April 2023/22:00 CEST

Description:

  • We are currently experiencing issues with the CloudObserver, causing some missing trending data. We identified the problem and are working to resolve the issue.

Customer Impact:

  • Metrics from dashboards in your Grafana might be missing

Update 21:30

  • We identified and fixed the issue, we were also able to recover most metrics. In some rare cases you might experience a gap between ~19:00 and ~20:00
  • We are still closely monitoring the system

Update 22:00

  • All systems are back and fully operational

Tuesday 4th April 2023

API INCIDENT: SysEleven STACK API issues, region CBK

Affected Components: SysEleven Stack API, region CBK

Incident Start: 4th April. 2023/15:30 pm Incident End: 4th April. 2023/15:40 pm

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 15:42 pm The problem has been solved. The API is available as before.

code.syseleven.de INCIDENT: Issues with merge request list on Gitlab code.syseleven.de

Affected Components: code.syseleven.de

Incident Start: 4th April 2023/11:30 CEST Incident End: 4th April 2023/15:30 CEST

Description:

  • Earlier today we discovered that sometimes the merge request list view returns with a http error 500 (e.g. https://code.syseleven.de/my-project/my-repo/-/merge_requests)
  • We are still investigating why this happens

Workaround:

  • It is still possible to view merge requests, if the ID is known, e.g. https://code.syseleven.de/my-project/my-repo/-/merge_requests/15
  • If the ID is unknown, it can be obtained by viewing the branch list (e.g. https://code.syseleven.de/my-project/my-repo/-/branches) and clicking on the commit hash. There will then be a link to the associated merge request

Customer Impact:

  • merge request overview on code.syseleven.de is unavailable sometimes

Update:

  • The problem could be resolved by updating Gitlab to the latest version

Monday 3rd April 2023

No incidents reported

Sunday 2nd April 2023

No incidents reported