Past Incidents

Affected Components: SysEleven Stack, region DBL

Incident Start: 02 Feb. 2023/12:20

Description:

• Occurring errors are currently being investigated.
• It is currently not possible to create/attach/detach/delete cinder volumes

Customer Impact:

• API functionality is currently limited

Update:15:22

We identified the root cause and rolled provided a fix for the affected systems, we are now currently observing the situation

Affected Components: F5 Loadbalancer, BKI

Incident Start: 1st Feb. 2023/15:35 Incident End: 1st Feb. 2023/16:15

Description:

• Malfunction of our F5 Cluster in BKI caused by http2

Customer Impact:

• Affected customers will see downtimes and/or flapping availabilty for their websites
• Affected customers were notified via E-Mail
• HTTP2 functions will be unavailable

Update 15:42: A fix was applied to prevent the cluster from crashing, HTTP2 has been disabled for all customers on the F5 Loadbalancer in BKI

Update 15:55: The cluster is running stable with the deployed fix. HTTP2 is still disabled.

Update 16:15: The cluster is still stable, so we declare this incident resolved. HTTP2 will stay disabled until further notice.

Affected Components: SysEleven Stack, region CBK

Incident Start: 13 Jan 2023, 09:43 Incident End: 13 Jan 2023, 09:50

Description:

• Block storage I/O was slow in region CBK between 9:43 and 9:50.

Customer Impact:

• I/O performance for block storage of VMs (shared-storage main disks or volumes) was degraded which could lead to stalled system operations.