All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2025-11-05 18:00

Scheduled End: 2025-11-05 22:00

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven Stack APIs and network gateways in region DUS2

Scheduled Start: 12 Nov 2025, 22:00 CET

Scheduled End: 13 Nov 2025, 01:00 CET

State: SCHEDULED

Description:

We will perform maintenance on the cloud APIs and networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds
  • SysEleven Stack APIs could be unavailable for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 2nd February 2023

API INCIDENT: SysEleven STACK issues in region DBL

Affected Components: SysEleven Stack, region DBL

Incident Start: 02 Feb. 2023/12:20

Description:

  • Occurring errors are currently being investigated.
  • It is currently not possible to create/attach/detach/delete cinder volumes

Customer Impact:

  • API functionality is currently limited

Update:15:22

We identified the root cause and rolled provided a fix for the affected systems, we are now currently observing the situation

Wednesday 1st February 2023

Network INCIDENT: F5 Loadbalancer failure BKI

Affected Components: F5 Loadbalancer, BKI

Incident Start: 1st Feb. 2023/15:35 Incident End: 1st Feb. 2023/16:15

Description:

  • Malfunction of our F5 Cluster in BKI caused by http2

Customer Impact:

  • Affected customers will see downtimes and/or flapping availabilty for their websites
  • Affected customers were notified via E-Mail
  • HTTP2 functions will be unavailable

Update 15:42: A fix was applied to prevent the cluster from crashing, HTTP2 has been disabled for all customers on the F5 Loadbalancer in BKI

Update 15:55: The cluster is running stable with the deployed fix. HTTP2 is still disabled.

Update 16:15: The cluster is still stable, so we declare this incident resolved. HTTP2 will stay disabled until further notice.

Tuesday 31st January 2023

No incidents reported

Monday 30th January 2023

No incidents reported

Sunday 29th January 2023

No incidents reported

Saturday 28th January 2023

No incidents reported

Friday 27th January 2023

No incidents reported

Thursday 26th January 2023

No incidents reported

Wednesday 25th January 2023

No incidents reported

Tuesday 24th January 2023

No incidents reported

Monday 23rd January 2023

No incidents reported

Sunday 22nd January 2023

No incidents reported

Saturday 21st January 2023

No incidents reported

Friday 20th January 2023

No incidents reported

Thursday 19th January 2023

No incidents reported

Wednesday 18th January 2023

No incidents reported

Tuesday 17th January 2023

No incidents reported

Monday 16th January 2023

No incidents reported

Sunday 15th January 2023

No incidents reported

Saturday 14th January 2023

No incidents reported

Friday 13th January 2023

Block Storage (Cinder Volumes / M1 Flavors) INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 13 Jan 2023, 09:43 Incident End: 13 Jan 2023, 09:50

Description:

  • Block storage I/O was slow in region CBK between 9:43 and 9:50.

Customer Impact:

  • I/O performance for block storage of VMs (shared-storage main disks or volumes) was degraded which could lead to stalled system operations.

Thursday 12th January 2023

No incidents reported

Wednesday 11th January 2023

No incidents reported

Tuesday 10th January 2023

No incidents reported

Monday 9th January 2023

No incidents reported

Sunday 8th January 2023

No incidents reported

Saturday 7th January 2023

No incidents reported

Friday 6th January 2023

No incidents reported

Thursday 5th January 2023

No incidents reported

Wednesday 4th January 2023

No incidents reported