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About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Past Incidents

Sunday 6th November 2022

No incidents reported

Saturday 5th November 2022

No incidents reported

Friday 4th November 2022

No incidents reported

Thursday 3rd November 2022

No incidents reported

Wednesday 2nd November 2022

No incidents reported

Tuesday 1st November 2022

No incidents reported

Monday 31st October 2022

No incidents reported

Sunday 30th October 2022

No incidents reported

Saturday 29th October 2022

No incidents reported

Friday 28th October 2022

No incidents reported

Thursday 27th October 2022

No incidents reported

Wednesday 26th October 2022

No incidents reported

Tuesday 25th October 2022

No incidents reported

Monday 24th October 2022

No incidents reported

Sunday 23rd October 2022

No incidents reported

Saturday 22nd October 2022

No incidents reported

Friday 21st October 2022

No incidents reported

Thursday 20th October 2022

INCIDENT: PVC Failure of a hardware node, region BKI

UPDATE:

This incident has ended. Should you experience any service issues feel free to contact us.

Affected Components: Hardware node failure, region BKI

Description:

  • Malfunction of a hardware node
  • Hardwarenode has been restarted, service should be recovered.

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.

Wednesday 19th October 2022

SysEleven Stack Identity API INCIDENT: SysEleven STACK Identity API issues

Affected Components: SysEleven Stack Identity API

Incident Start: 19th Sept. 2022/16:36 am Incident End: 19th Sept. 2022/17:19 am

Description:

  • Accessibility of the SysEleven Stack Identity API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs), creating new volumes or changing existing resources is not possible.

Update: 05:19 pm

We have fixed the root cause and are observing the situation

Tuesday 18th October 2022

No incidents reported

Monday 17th October 2022

No incidents reported

Sunday 16th October 2022

No incidents reported

Saturday 15th October 2022

No incidents reported

Friday 14th October 2022

No incidents reported

Thursday 13th October 2022

No incidents reported

Wednesday 12th October 2022

No incidents reported

Tuesday 11th October 2022

No incidents reported

Monday 10th October 2022

No incidents reported

Sunday 9th October 2022

No incidents reported

Saturday 8th October 2022

No incidents reported