Past Incidents

Affected Components: SysEleven Container Registry

Incident Start: 5th Oct. 2022/10:30 am Incident End: 5th Oct. 2022/11:19 am

Description:

One of the worker nodes in the K8s cluster that is hosting the SysEleven Container Registry became unresponsive, resulting in an undefined state of the service.

All systems have been recovered.

Affected Components: SysEleven CloudObserver

Scheduled Start: 29. Sept. 2022/10:00 am Scheduled End: 29 Sept. 2022/11:00 am

State: Fixed

Description:

• Maintenance of underlying components for making it more reliable

Customer Impact during the Maintenance:

• availability of SysEleven CloudObserver (Cortex) via (*).grafana.syseleven.de may be interrupted
• loss of metrics for the time of possible interruption

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region FES

Scheduled Start: 28. Sept. 2022/10:00 pm Scheduled End: 29. Sept. 2022/01:00 am

State: SCHEDULED

Description:

• Scheduled maintenance of our SysEleven Stack in Region FES

Customer Impact during the Maintenance:

• partially no access to the API/Dashboard (loss of control)
• running virtual machines will not be affected
• SEOS (S3) will not be affected
• network availability of virtual machines will be interrupted for up to 2 min
• VPN connections will be interrupted for up to 2 minutes
• storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Status Page

Scheduled Start: 21. Sept. 2022/11:00 am Scheduled End: 21. Sept. 2022/11:30 am

State: Fixed

Description:

We will change the groups and items of several objects on the SysEleven Status page

Upcoming changes:

• Consolidate "SysEleven Network Backbone" items into a single item and put it into "Syseleven Network" group
• Rename "SysEleven Stack Global Services" to "SysEleven Global Services" and move it into "SysEleven Support" group; prefix former SysEleven Stack Global Services items to "SysEleven Stack ..."
• Move "SysEleven Login", "Syseleven Container Registry" and "Dashboard (metakube)" items into the new "Syseleven Global Services" group
• Add "SysEleven CloudObserver", "code.syseleven.de" and "SysEleven customer portal" items into the new "Syseleven Global Services" group
• Remove "Control Plane Services (Azure - East US)"
• Add "Block Storage (Cinder Volumes / M2 Flavors)" item into "SysEleven Stack - Region FES" group
• Change "Ticketsystem" to "Ticketing System"
• Change "$platform (DC $region)" group names to "$platform - Region $region"
• Split MetaKube group into global services ("MetaKube Dashboard / API") and control plane/cluster nodes group per region
• Change order of groups to: Support, Global Services, Network, Managed Hosting, Stack, MetaKube

Customer Impact during the Maintenance:

• We do not expect any customer impact.

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities