Past Incidents

Affected Components: SysEleven CloudObserver

Scheduled Start: 29. Sept. 2022/10:00 am Scheduled End: 29 Sept. 2022/11:00 am

State: Fixed

Description:

• Maintenance of underlying components for making it more reliable

Customer Impact during the Maintenance:

• availability of SysEleven CloudObserver (Cortex) via (*).grafana.syseleven.de may be interrupted
• loss of metrics for the time of possible interruption

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Stack, region FES

Scheduled Start: 28. Sept. 2022/10:00 pm Scheduled End: 29. Sept. 2022/01:00 am

State: SCHEDULED

Description:

• Scheduled maintenance of our SysEleven Stack in Region FES

Customer Impact during the Maintenance:

• partially no access to the API/Dashboard (loss of control)
• running virtual machines will not be affected
• SEOS (S3) will not be affected
• network availability of virtual machines will be interrupted for up to 2 min
• VPN connections will be interrupted for up to 2 minutes
• storage availability will not be affected

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Affected Components: SysEleven Status Page

Scheduled Start: 21. Sept. 2022/11:00 am Scheduled End: 21. Sept. 2022/11:30 am

State: Fixed

Description:

We will change the groups and items of several objects on the SysEleven Status page

Upcoming changes:

• Consolidate "SysEleven Network Backbone" items into a single item and put it into "Syseleven Network" group
• Rename "SysEleven Stack Global Services" to "SysEleven Global Services" and move it into "SysEleven Support" group; prefix former SysEleven Stack Global Services items to "SysEleven Stack ..."
• Move "SysEleven Login", "Syseleven Container Registry" and "Dashboard (metakube)" items into the new "Syseleven Global Services" group
• Add "SysEleven CloudObserver", "code.syseleven.de" and "SysEleven customer portal" items into the new "Syseleven Global Services" group
• Remove "Control Plane Services (Azure - East US)"
• Add "Block Storage (Cinder Volumes / M2 Flavors)" item into "SysEleven Stack - Region FES" group
• Change "Ticketsystem" to "Ticketing System"
• Change "$platform (DC $region)" group names to "$platform - Region $region"
• Split MetaKube group into global services ("MetaKube Dashboard / API") and control plane/cluster nodes group per region
• Change order of groups to: Support, Global Services, Network, Managed Hosting, Stack, MetaKube

Customer Impact during the Maintenance:

• We do not expect any customer impact.

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Between September 6th, 2022 12:00 and 13:00 (UTC +2) we will perform planned maintenance of SysEleven CloudObserver

During this period there may/will be:

• availability of SysEleven CloudObserver (Cortex) via (*).grafana.syseleven.de may be interrupted for up to 1 hr
• loss of metrics for the time of possible interruption
• access to the API/Dashboard will not be possible

Update 13:30 (UTC +2)

Unfortunately the change was not successful and had to be rolled back. This is still in progress.

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Update 14:25 (UTC +2)

The maintenance is finished. Unfortunately the change was not successful. We had to revert the change, producing more downtime than anticipated. We will follow up with other changes to mitigate the initial issue and then we will do this change again.

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Should you have any trouble following the maintenance work please contact us.